topic Re: Disable WiFi Optimisation Request in Fibre

Disable WiFi Optimisation Request

bananarama1 — Sun, 16 Jun 2024 15:18:46 GMT

Hi,

I recently factory reset my sagem router.

My router keeps auto changing channel even though I set it manually.

This is causing daily wifi issues.

Please may an OCE fully disable the wifi optimisation on my line?

Thank you
Kind regards

Re: Disable WiFi Optimisation Request

Gliwmaeden2 — Sun, 16 Jun 2024 19:33:21 GMT

@bananarama1, it's always been the case that wifi optimisation would kick back into gear whenever you did a factory reset or with certain updates.

It's no longer feasible for forum staff to switch this off.

They'll reply during the day.

Re: Disable WiFi Optimisation Request

Debbie-TalkTalk — Mon, 17 Jun 2024 05:36:44 GMT

Hi @bananarama1

Apologies, we are no longer able to switch off WIFI optimisation on the line.

Thanks

Debbie

Re: Disable WiFi Optimisation Request

bananarama1 — Mon, 17 Jun 2024 10:58:39 GMT

Hi Debbie,

Please can you get a department to switch the WiFi Optimisation off.

Otherwise, I will have no choice but to raise a formal complaint.

All I want is for the router to stay on the channel i manually select.

It is not too much to ask in my opinion.

Thank you.

Re: Disable WiFi Optimisation Request

Chris-TalkTalk — Mon, 17 Jun 2024 11:54:04 GMT

Hi bananarama1,

I'm sorry but as Debbie has said, we no longer disable wifi optimisation as it's been found to cause other issues

Chris

Re: Disable WiFi Optimisation Request

bananarama1 — Mon, 17 Jun 2024 14:32:50 GMT

Please advise me of my options?

Who can help me to solve the problem?

Do you have any other routers different to the sagemcom router?

Re: Disable WiFi Optimisation Request

Debbie-TalkTalk — Tue, 18 Jun 2024 06:16:13 GMT

Hi bananarama1

We only provide the Sagemcom WIFI hub now, unless you have FTTP then we have packages that come with an eero.

What happens when you don't change the WIFI channels? Is the wireless connection dropping out?

Re: Disable WiFi Optimisation Request

bananarama1 — Tue, 18 Jun 2024 08:55:02 GMT

Good morning Debbie,

For some strange reason, internet usage over WiFi becomes intermittent.

I have had this issue in the past, disabling WiFi optimisation sorted the issue.

Do you have any suggestions?

I've seen a nice router on Amazon for £89.

Perhaps give me a credit of £89 to my account?

Kind regards,

Re: Disable WiFi Optimisation Request

Debbie-TalkTalk — Tue, 18 Jun 2024 08:59:20 GMT

Hi bananarama1

We can look at your wireless set up, where is the router located? Is it near to any other electrical devices?

Unfortunately I can't credit your account to purchase a router.