topic Re: TalkTalk TV 4K Box - Software Update Fails in Fibre

TalkTalk TV 4K Box - Software Update Fails

nickstride — Fri, 14 Jun 2024 11:12:29 GMT

Software upgrade from 8.4.27-58 to 8.5.01-13 shows file downloading for over 1 hour then failing with message "upgrade file installation error 1829"

Please advise

Re: TalkTalk TV 4K Box - Software Update Fails

fr8ys — Fri, 14 Jun 2024 17:53:47 GMT

If turning the box off at the mains and on again does not resolve this, then a factory reset should.

Try pressing the button on the left hand side of the box 5 times whilst on and the box will restart and should download and install as part of the set up procedure.

Let us know how you get on.

Re: TalkTalk TV 4K Box - Software Update Fails

Karl-TalkTalk — Mon, 17 Jun 2024 06:58:01 GMT

Hi nickstride

Did the reset help ?

Thanks

Karl.

Re: TalkTalk TV 4K Box - Software Update Fails

nickstride — Mon, 17 Jun 2024 19:36:37 GMT

Thanks to Karl and fr8ys for advice to factory reset the 4K TV box. Took the added precaution to reset the router to force a change of IP addressor. Update completed successfully with no dramas in ~12mins. Many thanks, Nick