topic Router frequently disconnects in Fibre

Router frequently disconnects

Slothmum — Tue, 18 Jun 2024 11:14:39 GMT

Hi,

I have had a problem for the last few months regarding my router randomly disconnecting. It can happen multiple times within a few hours but then not happen for a few days.

It can happen anytime of the day or night ( we have a Ring alarm and get notified of every disconnection).

We have done several resets ( left off for over 20 mins) but they have made no difference.

We have no other router to swap it with.

I would be grateful of any suggestions

Thanks

Re: Router frequently disconnects

Debbie-TalkTalk — Tue, 18 Jun 2024 11:28:21 GMT

Hi Slothmum

I'm sorry to hear this.

The line test is clear - No faults detected.

Can I just check, are wired connections also dropping or only wireless?

Re: Router frequently disconnects

Slothmum — Tue, 18 Jun 2024 12:53:26 GMT

Hi,

We don't have anything connected wired, only wireless. We don't have the router close enough to anything. I have done multiple line tests over the last few months that have shown no faults and the router only disconnects for up to a minute at a time, so that doesn't leave me long enough to do a line test at the time.

When it disconnects the router light flashes orange and some of the wireless connected devices can take a long time to reconnect

Thanks

Re: Router frequently disconnects

Debbie-TalkTalk — Tue, 18 Jun 2024 12:54:41 GMT

Hi @Slothmum

Thanks for your reply. Would you like me to send a replacement router for testing so we can rule this out?

Re: Router frequently disconnects

Slothmum — Tue, 18 Jun 2024 13:00:41 GMT

That would be brilliant if you could.

Thank you

Re: Router frequently disconnects

Debbie-TalkTalk — Tue, 18 Jun 2024 13:09:36 GMT

Hi @Slothmum

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router frequently disconnects

Debbie-TalkTalk — Thu, 20 Jun 2024 08:51:13 GMT

HI @Slothmum

Have you received the router delivery notifications?

Re: Router frequently disconnects

Slothmum — Thu, 20 Jun 2024 20:38:48 GMT

Hi,

The router has been delivered. I will be connecting and trying it on Saturday when I'm off work.

Thank you

Jane

Re: Router frequently disconnects

Karl-TalkTalk — Fri, 21 Jun 2024 05:21:48 GMT

No Problem 🙂

Check and get back to us over the weekend.

Karl

Re: Router frequently disconnects

Debbie-TalkTalk — Mon, 24 Jun 2024 08:33:34 GMT

Morning @Slothmum

How was the connection over the weekend?

Re: Router frequently disconnects

Slothmum — Wed, 26 Jun 2024 17:28:58 GMT

Hi,

I changed the router on Saturday afternoon and have had no issues with it so far. It appears to have sorted the problem.

I will get the old router returned next week.

Thank you

Jane

Re: Router frequently disconnects

Debbie-TalkTalk — Thu, 27 Jun 2024 05:42:10 GMT

Hi Jane @Slothmum

That's great news, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie