https://community.talktalk.co.uk/t5/Fibre/Migration-from-Shell/m-p/3047697#M390940 <P><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/10646">@Chris-TalkTalk</a>, there have been several instances of Shell customers being unable to register for My Account after being migrated to Talktalk.&nbsp;</P> <P>&nbsp;</P> <P>This usually occurs because years ago they were also Talktalk customers. While Talktalk hangs onto the old account details, these customers can't register afresh.</P> <P>&nbsp;</P> <P>Talktalk needs to ditch the old information and then the customers shouldn't have a problem with registration.&nbsp;</P> Thu, 20 Jun 2024 11:02:01 GMT Gliwmaeden2 2024-06-20T11:02:01Z https://community.talktalk.co.uk/t5/Fibre/Migration-from-Shell/m-p/3047686#M390938 <P>I need an old account deactivated so I can register a new one.</P><P>&nbsp;</P> Thu, 20 Jun 2024 10:04:49 GMT https://community.talktalk.co.uk/t5/Fibre/Migration-from-Shell/m-p/3047686#M390938 LilyRose74 2024-06-20T10:04:49Z https://community.talktalk.co.uk/t5/Fibre/Migration-from-Shell/m-p/3047687#M390939 <P>Hi LilyRose74,</P> <P>&nbsp;</P> <P>Welcome to the Community. Could you please give a bit more information as I'm not sure what your require</P> <P>&nbsp;</P> <P>Chris</P> Thu, 20 Jun 2024 10:08:45 GMT https://community.talktalk.co.uk/t5/Fibre/Migration-from-Shell/m-p/3047687#M390939 Chris-TalkTalk 2024-06-20T10:08:45Z https://community.talktalk.co.uk/t5/Fibre/Migration-from-Shell/m-p/3047697#M390940 <P><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/10646">@Chris-TalkTalk</a>, there have been several instances of Shell customers being unable to register for My Account after being migrated to Talktalk.&nbsp;</P> <P>&nbsp;</P> <P>This usually occurs because years ago they were also Talktalk customers. While Talktalk hangs onto the old account details, these customers can't register afresh.</P> <P>&nbsp;</P> <P>Talktalk needs to ditch the old information and then the customers shouldn't have a problem with registration.&nbsp;</P> Thu, 20 Jun 2024 11:02:01 GMT https://community.talktalk.co.uk/t5/Fibre/Migration-from-Shell/m-p/3047697#M390940 Gliwmaeden2 2024-06-20T11:02:01Z https://community.talktalk.co.uk/t5/Fibre/Migration-from-Shell/m-p/3047703#M390941 <P><SPAN style="background-color:hsl(0, 0%, 100%);color:rgb(45,51,56);font-size:13px;">Thanks Gliwmaeden2, </SPAN><SPAN style="background-color:hsl(0, 0%, 100%);color:var(--ck-color-mention-text);font-size:13px;"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/668192">@LilyRose74</a></SPAN> </SPAN><SPAN style="background-color:hsl(0, 0%, 100%);color:rgb(45,51,56);font-size:13px;">, have you previously been a TalkTalk customer?</SPAN><BR /><BR /><SPAN style="background-color:hsl(0, 0%, 100%);color:rgb(45,51,56);font-size:13px;">Chris</SPAN></P> Thu, 20 Jun 2024 11:17:32 GMT https://community.talktalk.co.uk/t5/Fibre/Migration-from-Shell/m-p/3047703#M390941 Chris-TalkTalk 2024-06-20T11:17:32Z