topic Re: 2.4GHz Devices Dropping in Fibre

2.4GHz Devices Dropping

MarkFugatt — Fri, 21 Jun 2024 12:49:05 GMT

For the last couple of months all 2.4GHz devices would randomly drop off, rebooting the router would normally fix this, however for the last few weeks this has also stopped working.

How can this be resolved as Ring Door Bell is useless at the point in time.

Re: 2.4GHz Devices Dropping

Chris-TalkTalk — Fri, 21 Jun 2024 13:38:05 GMT

Hi Mark,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: 2.4GHz Devices Dropping

MarkFugatt — Fri, 21 Jun 2024 13:52:50 GMT

Profile updated

Re: 2.4GHz Devices Dropping

Debbie-TalkTalk — Mon, 24 Jun 2024 06:55:43 GMT

HI @MarkFugatt

Can I just check, have you split the SSID's on your router?

I can only see devices connecting to 5ghz?