topic Re: Problems connecting SONOS speakers to WIFI in Fibre

Problems connecting SONOS speakers to WIFI

martynwjones — Thu, 06 Jun 2024 10:52:22 GMT

Hello,

I've been experiencing issues connecting my WIFI speakers to the Router (SONOS & Echo)

Could we please try dissabling "WIFI optimization"

Many thnaks

Martyn

Re: Problems connecting SONOS speakers to WIFI

Anonymous — Thu, 06 Jun 2024 11:02:01 GMT

Hi Martyn,

I'm sorry to hear this. We no longer have the option to switch off the wifi optimisation but we can look into this for you. Do you know roughly when this started happening please? What is the model of your SONUS and Echo please? Have they recently had a new update or do they have the latest software?

Will both devices not connect at all?

Thanks

Michelle

Re: Problems connecting SONOS speakers to WIFI

martynwjones — Thu, 06 Jun 2024 11:10:17 GMT

The speakers are new.

The SONOS app connects and can see the speakers when they are initially set up.

After about 15 minutes the speakers disappear from app (iphone).

When Searching for the speakers they cannot be found - however, they are playing music so must be connected.

I have split the networks (2.4 & 5GHz)

On the Echo music can be playing (say Radio 2) then randomly stops - need to power off and power on to get them working again.

Thanks for your help

Martyn

Re: Problems connecting SONOS speakers to WIFI

martynwjones — Thu, 06 Jun 2024 11:11:17 GMT

Sorry for clarity:

Not "On the Echo music can be playing (say Radio 2) then randomly stops - need to power off and power on to get them working again."

I actually meant "On the Echo music can be playing (say Radio 2) then randomly stops - need to power off and power on the router to get them working again.

Re: Problems connecting SONOS speakers to WIFI

Debbie-TalkTalk — Thu, 06 Jun 2024 11:18:27 GMT

Hi martynwjones

Can I just check, has the Sonos and app got the latest software updates installed?

Re: Problems connecting SONOS speakers to WIFI

martynwjones — Thu, 06 Jun 2024 11:19:23 GMT

Yes - I have witnessed both the speakers and the app updating in the last few days

Re: Problems connecting SONOS speakers to WIFI

Debbie-TalkTalk — Thu, 06 Jun 2024 11:26:45 GMT

Hi martynwjones

Thanks for confirming. I've asked our Devices Team to have a look at this and I will post back as soon as I have further information.

Thanks

Re: Problems connecting SONOS speakers to WIFI

martynwjones — Thu, 06 Jun 2024 11:44:09 GMT

Thanks. I am making progress... 🙂

I think I found the issue, but it is very strange how it occured.

On my iPhone

via iPhone settings >Sonos App> toggle ‘local network’ to [on].

It seems on initial setup the SONOS app ignores this setting. Then when you close the app and re-open it reads the local network is "off" and will not allow connection to the speakers.

The blame is deffo with SONOS - or could be the iphone 🙂

Thank you Talk talk again for your fast response!

Re: Problems connecting SONOS speakers to WIFI

Debbie-TalkTalk — Thu, 06 Jun 2024 11:46:46 GMT

Hi @martynwjones

Thanks for your reply 🙂

Will it allow you to change it to always on?

My colleague Arne uses a Sonos, I can ask him to check what his shows.

Re: Problems connecting SONOS speakers to WIFI

ferguson — Thu, 06 Jun 2024 12:20:19 GMT

This is what mine looks like, can't remember what I did on setting it up tbh.

Re: Problems connecting SONOS speakers to WIFI

Debbie-TalkTalk — Thu, 06 Jun 2024 12:24:50 GMT

Thanks @ferguson

Does yours toggle back off or always stays selected as on?

Re: Problems connecting SONOS speakers to WIFI

ferguson — Thu, 06 Jun 2024 12:26:12 GMT

Always stays that way, never had any disconnection issues.

Re: Problems connecting SONOS speakers to WIFI

Debbie-TalkTalk — Thu, 06 Jun 2024 12:27:54 GMT

Thanks again ferguson 🙂

I know Arne (on my team) did have some issues recently. I will ask him to check his settings too.

Re: Problems connecting SONOS speakers to WIFI

Debbie-TalkTalk — Tue, 11 Jun 2024 07:42:55 GMT

Hi @martynwjones

How's the connection been since your last post?

Re: Problems connecting SONOS speakers to WIFI

MattBS — Thu, 27 Jun 2024 08:13:25 GMT

I'm now also having problems getting my Sonos Roam to connect to the TalkTalk router. At first I thought it was my old iPhone which has iOS 15 but I've tried with a later phone that is iOS 17.5.1

The TalkTalk router does not allow the Roam speaker to update via the Sonos S2 app. I've tried a firmware reset to the speaker, removed & reinstalled the app, rebooted the router. The speaker has an IP address and appears in the WiFi 2.4GHz connected devices, but does not work correctly.

Is there a solution available please?

Re: Problems connecting SONOS speakers to WIFI

Debbie-TalkTalk — Thu, 27 Jun 2024 08:18:03 GMT

Hi @MattBS

I'm sorry to hear this.

Please can you create your own topic on the Community, we can then take a look at this for you.

Thanks

Debbie

Re: Problems connecting SONOS speakers to WIFI

martynwjones — Thu, 27 Jun 2024 08:20:57 GMT

All good now thank you !

Re: Problems connecting SONOS speakers to WIFI

Debbie-TalkTalk — Thu, 27 Jun 2024 08:23:36 GMT

Hi @martynwjones

I'm so glad to hear this 🙂

Was this still the fix?

On my iPhone

via iPhone settings >Sonos App> toggle ‘local network’ to [on].

It seems on initial setup the SONOS app ignores this setting. Then when you close the app and re-open it reads the local network is "off" and will not allow connection to the speakers.

Re: Problems connecting SONOS speakers to WIFI

martynwjones — Thu, 27 Jun 2024 08:24:30 GMT

Yes, that is all it was 🙂

Re: Problems connecting SONOS speakers to WIFI

Debbie-TalkTalk — Thu, 27 Jun 2024 08:25:38 GMT

Hi @MattBS

Have you tried this fix?

On my iPhone

via iPhone settings >Sonos App> toggle ‘local network’ to [on].

It seems on initial setup the SONOS app ignores this setting. Then when you close the app and re-open it reads the local network is "off" and will not allow connection to the speakers.