topic Re: Speed below guaranteed in Fibre

Speed below guaranteed

Wioletka — Thu, 27 Jun 2024 15:52:20 GMT

Hi,

I'm sorry if similar post was already discussed.

Switched from fibre 150 to fibre 500.

Guaranteed download speeds 440mb/s.

Maximum I can get is 340mb/s.

Tried different online tests including UK's no 1 broadbandspeedchecker.co.uk and others... Same results.

Spoke to talktalk agent, done disconnection/reconnection/resetting procedures. Agent done manual sync of my router eero pro 6. Nothing changed. Maximum I get is 340mb/s.

Agent then asked me to do eero app speed test and it said "full speed 516mb/s" and they said it's the most accurate bla bla bla.

Somehow I don't believe internal talktalk apps to run such a tests. All external ones I've tried said same... Around 340mb/s.

Besides when I was on fibre 150 when I tested on exactly same external websites I was getting accurate results. No idea why they're telling me now that all other test services are not accurate.

Any thoughts?

Regards,

Wiola

Re: Speed below guaranteed

Divsec — Thu, 27 Jun 2024 17:55:52 GMT

Hi @Wioletka you don't mention if you are testing via ethernet or WiFi and what device you are using to run the tests?

Re: Speed below guaranteed

Wioletka — Thu, 27 Jun 2024 18:10:38 GMT

Hi,

Sorry, my bad.... Using WiFi, sitting literally 2-3 m away from router.

Running tests on mobile Samsung galaxy a14 and laptop Acer nitro 5.

Re: Speed below guaranteed

Divsec — Thu, 27 Jun 2024 18:56:15 GMT

Hi no need to apologize😁. Have you tried a wired connection to see if you get better results?

The team will be in tomorrow morning and this info will help them also if you could aff your landline phone number and /or your account number to your community profile it will help them identify you. Please don't post personal information here in the community.

Re: Speed below guaranteed

Anonymous — Fri, 28 Jun 2024 05:14:54 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Speed below guaranteed

Wioletka — Fri, 28 Jun 2024 12:55:17 GMT

Hi,

Done.

Re: Speed below guaranteed

Chris-TalkTalk — Fri, 28 Jun 2024 12:59:41 GMT

Hi Wioletka,

Thanks but could you also please add your TalkTalk home telephone number or account number

Chris

Re: Speed below guaranteed

Wioletka — Fri, 28 Jun 2024 13:05:28 GMT

Hi,

Done.

Just tried connecting via Ethernet cable. Managed to reach 520mb/s.

Surprised such a massive difference via cable and WiFi even though I sit 2m away from my router.

Question... Why on my old package 150mb/s I was able to achieve this speed via WiFi but not on my new package?

Thanks.

Wiola

Re: Speed below guaranteed

Wioletka — Fri, 28 Jun 2024 13:09:02 GMT

Hi,

Tried Ethernet cable today and finally managed to get 520mb/s.

Unbelievable difference of nearly 200mb/s Ethernet vs WiFi.

I thought eero pro 6 was top router that can manage such speeds on WiFi.

Also why my old package 150mb/s, I was able to achieve this speed via WiFi but not now?

Thank you.

Wiola

Re: Speed below guaranteed

Chris-TalkTalk — Fri, 28 Jun 2024 13:13:28 GMT

Thanks for updating your profile. Speeds to the eero look fine. Do you get throughput speeds of exactly 340Mbps on both devices?

Chris

Re: Speed below guaranteed

Wioletka — Fri, 28 Jun 2024 13:17:58 GMT

Yes, laptop and mobile same speeds, roughly 340mb/s.

Connected laptop via Ethernet and got 520mb/s.

Why such a massive loss on WiFi. Nearly 200mb/s.

Why there was no loss whatsoever on my old package 150? I was getting exactly that through WiFi.

Re: Speed below guaranteed

Chris-TalkTalk — Fri, 28 Jun 2024 13:21:11 GMT

It may be a limitation of the wireless connection speed on the devices themselves. Do you know what the maximum wireless throughput speed is on the devices?

Chris

Re: Speed below guaranteed

Wioletka — Fri, 28 Jun 2024 13:23:31 GMT

No idea sorry

Re: Speed below guaranteed

Chris-TalkTalk — Fri, 28 Jun 2024 13:28:43 GMT

If speeds via ethernet cable are fine but wifi speeds are lower but all around the same speed then it's more than likely a limitation of the wireless connection speed of the individual devices. 340Mbps is still a very good speed

Chris

Re: Speed below guaranteed

Wioletka — Fri, 28 Jun 2024 13:28:54 GMT

Link speed (recieve /transmit) 433mbps

Re: Speed below guaranteed

Chris-TalkTalk — Fri, 28 Jun 2024 13:30:57 GMT

Are you experiencing any sort of performance issues on the devices themselves?

Chris

Re: Speed below guaranteed

Wioletka — Fri, 28 Jun 2024 14:15:38 GMT

Just tried my son's phone. It's better and newer than mine and guess what... It has achieved 520mb/s on WiFi.

Looks like I need to get better phone and laptop 😀.

Thank you everyone.

Admin please close.

Re: Speed below guaranteed

Anonymous — Mon, 01 Jul 2024 05:49:32 GMT

Morning,

Thanks for the update.

Michelle