topic Re: How to switch off wifi optimisation in Fibre

How to switch off wifi optimisation

Ash123456 — Tue, 02 Jul 2024 14:21:17 GMT

How do I switch the wifi optimisation off?

Thanks

Ash

Re: How to switch off wifi optimisation

Chris-TalkTalk — Tue, 02 Jul 2024 14:32:43 GMT

Hi Ash,

We no longer switch off wifi optimisation. Are you experiencing any issues with wifi connectivity?

Chris

Re: How to switch off wifi optimisation

Ash123456 — Tue, 02 Jul 2024 14:39:17 GMT

Chris

The WiFi keeps dropping. It is bothering on the insane now. A few weeks ago Michelle (TalkTalk) told me that she can turn WiFi optimisation off.

Thanks

Ash

Re: How to switch off wifi optimisation

Chris-TalkTalk — Tue, 02 Jul 2024 14:42:56 GMT

Do all devices appear to lose connection at the same time?

Chris

Re: How to switch off wifi optimisation

Ash123456 — Tue, 02 Jul 2024 14:48:48 GMT

Chris

It drops throughout the day for everyone on WiFi. Right now I am home alone and only one device is connected and still the WiFi breaks.

Ash

Re: How to switch off wifi optimisation

Gliwmaeden2 — Tue, 02 Jul 2024 17:10:56 GMT

@Chris-TalkTalk,

This is a continuation of this issue:

https://community.talktalk.co.uk/t5/Fibre/Wi-fi-keeps-dropping-Happening-for-2-weeks-now/td-p/3030726/page/2#M391269

Re: How to switch off wifi optimisation

Debbie-TalkTalk — Wed, 03 Jul 2024 05:34:21 GMT

Hi Ash123456

We can no longer switch WIFI optimisation off.

Which router do you have? (make and model)

Re: How to switch off wifi optimisation

Ash123456 — Wed, 03 Jul 2024 08:12:00 GMT

Huawei DG8041W

Re: How to switch off wifi optimisation

Debbie-TalkTalk — Wed, 03 Jul 2024 08:13:48 GMT

Hi Ash123456

Thanks for your reply.

Would you like me to send a Sagemcom WIFI hub for testing to see how the WIFI connection compares?

Re: How to switch off wifi optimisation

Ash123456 — Wed, 03 Jul 2024 08:18:10 GMT

Debbie

That will be most welcome. I am happy to try anything to find the fault or to resolve the issues I am facing.

Regards

Ash

Re: How to switch off wifi optimisation

Debbie-TalkTalk — Wed, 03 Jul 2024 08:19:37 GMT

Hi Ash

No problem. 🙂

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

Thanks

Debbie

Re: How to switch off wifi optimisation

Ash123456 — Wed, 03 Jul 2024 08:23:43 GMT

Completed.

Thanks for your assistance.

Re: How to switch off wifi optimisation

Debbie-TalkTalk — Wed, 03 Jul 2024 08:34:10 GMT

Hi Ash

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: How to switch off wifi optimisation

Anonymous — Fri, 05 Jul 2024 06:09:01 GMT

Morning,

Just checking back in to see if the replacement router has arrived?

Thanks

Michelle

Re: How to switch off wifi optimisation

Ash123456 — Fri, 05 Jul 2024 06:19:55 GMT

Good morning Michelle

The router has not been delivered.

Regards

Ash

Re: How to switch off wifi optimisation

Anonymous — Fri, 05 Jul 2024 06:22:31 GMT

Hi Ash,

Ok, hopefully it will arrive today.

Thanks

Michelle

Re: How to switch off wifi optimisation

Debbie-TalkTalk — Mon, 08 Jul 2024 07:31:36 GMT

Hi @Ash123456

Have you received the router?

Re: How to switch off wifi optimisation

Ash123456 — Tue, 09 Jul 2024 19:40:36 GMT

Good evening.

I have received the replacement router. It seems more stable. I will provide an update in a weeks time. I posted the old router to you earlier today.

Many thanks for your assistance.

With regards

Ash

Re: How to switch off wifi optimisation

Debbie-TalkTalk — Wed, 10 Jul 2024 05:37:01 GMT

Hi Ash @Ash123456

That's great, thanks for letting me know 🙂

Debbie

Re: How to switch off wifi optimisation

Debbie-TalkTalk — Wed, 17 Jul 2024 05:47:52 GMT

Morning @Ash123456

How's the connection been over the last week?