topic Re: Router HG633 in Fibre

Router HG633

Catherine66 — Mon, 24 Jun 2024 07:21:17 GMT

I am trying to connect an UltraXtend device to my HG633 router but failing. The WPS on the router says it is enabled but because there is no WPS light on the router I cannot see if sending out a signal when I press the button. In any event the UltaXtend device is unable to connect.

Re: Router HG633

Anonymous — Mon, 24 Jun 2024 07:25:02 GMT

Morning,

The HG633 is one of our older routers. Would you like us to send a replacement router to see how this compares?

Thanks

Michelle

Re: Router HG633

Catherine66 — Mon, 24 Jun 2024 10:02:38 GMT

Yes please

Re: Router HG633

Debbie-TalkTalk — Mon, 24 Jun 2024 10:04:02 GMT

Hi @Catherine66

Thanks for your reply.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

Re: Router HG633

Catherine66 — Mon, 24 Jun 2024 11:23:25 GMT

I don't seem able to find out how I do this.

[personal details removed]

Re: Router HG633

Chris-TalkTalk — Mon, 24 Jun 2024 11:24:55 GMT

Hi Catherine66,

Here's a link to your community profile - community profile (please don't post personal information on the open community)

Thanks

Chris

Re: Router HG633

Debbie-TalkTalk — Fri, 28 Jun 2024 06:42:57 GMT

Hi @Catherine66

Thanks for updating your Community Profile.

I have ordered a replacement router, please allow 24-48rs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Router HG633

Catherine66 — Fri, 28 Jun 2024 12:08:54 GMT

Thanks

Re: Router HG633

Debbie-TalkTalk — Fri, 28 Jun 2024 12:10:01 GMT

Hi @Catherine66

No problem 🙂

Debbie

Re: Router HG633

Debbie-TalkTalk — Mon, 01 Jul 2024 12:11:36 GMT

Hi @Catherine66

Have you received the replacement router?

Re: Router HG633

Catherine66 — Fri, 05 Jul 2024 19:01:34 GMT

Router has apparently arrived but I am currently on holiday and will try it out when I get back.

Thanks

Catherine

Re: Router HG633

Debbie-TalkTalk — Mon, 08 Jul 2024 05:57:58 GMT

Hi @Catherine66

Thanks for letting me know 🙂