topic Re: Turn off WiFi optimisation on my router in Fibre

Turn off WiFi optimisation on my router

drdavidaldred — Fri, 05 Jul 2024 22:12:56 GMT

Hi, I am experiencing connectivity issues with my Sonos speakers and have been advised that disabling WiFi optimisation on my router may resolve the problem. Could you please turn off WiFi optimisation on my router?

Thanks!

Re: Turn off WiFi optimisation on my router

Gliwmaeden2 — Fri, 05 Jul 2024 22:22:28 GMT

It's no longer possible to get wi-fi optimisation switched off, @drdavidaldred.

Staff will reply with support suggestions after the weekend.

Re: Turn off WiFi optimisation on my router

Debbie-TalkTalk — Mon, 08 Jul 2024 07:05:47 GMT

Hi @drdavidaldred

I'm sorry to hear this.

We are no longer able to switch off WIFI optimisation.

Can I just check, did you split the SSID's on your router? Is it only the Sonos speakers experiencing this issue?