topic Re: Router DG8041W restart kernel panic in Fibre

Router DG8041W restart kernel panic

coastwalker — Sun, 07 Jul 2024 16:45:17 GMT

Router details:

Device Type: DG8041W

Description: EchoLife DG8041W Home Gateway

Hardware Version: I.1.01

Software Version: v1.05t

Router is restarting regularly, sometimes multiple times a day with a kernel panic alarm.

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

Would a firmware update resolve this?

Can you supply me with the file so that I can update the firmware?

Thanks.

Re: Router DG8041W restart kernel panic

KeithFrench — Sun, 07 Jul 2024 21:26:53 GMT

This router is no longer maintained. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router DG8041W restart kernel panic

coastwalker — Sun, 07 Jul 2024 23:40:24 GMT

Ok, thank you very much. My usage case means that this week the disconnects are tolerable so I will see if the issue gets resolved over the next few days.

Re: Router DG8041W restart kernel panic

Debbie-TalkTalk — Mon, 08 Jul 2024 06:05:58 GMT

Hi coastwalker

Apologies for this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router DG8041W restart kernel panic

coastwalker — Mon, 08 Jul 2024 09:59:05 GMT

Thank you Debbie. I will test the replacement and report back. Appreciate the swift help.

Re: Router DG8041W restart kernel panic

Debbie-TalkTalk — Mon, 08 Jul 2024 10:03:03 GMT

Hi @coastwalker

No problem 🙂

Thanks

Debbie