topic Re: Request new router in Fibre

Request new router

HeyDes — Thu, 04 Jul 2024 20:59:34 GMT

Is there any way to request a new router? I have been having multiple disconnects, slow speeds and rubbish WiFi range. I used to get 80Mbps down on my Fiber65, but recently it's been 40-50Mbps. This evening alone I have had 4 disconnects (wired connection) and it's been happening for months. Some days it's fine, others I get disconnects every hour.

My router is several years old now and I'm hoping it's that.

Re: Request new router

Gliwmaeden2 — Thu, 04 Jul 2024 21:40:40 GMT

Make sure that you have completed your community forum profile details, @HeyDes, for TT staff to identify your account.

Add your Talktalk landline number or your account number by going via your avatar/name; settings; from the drop down menu: Personal Information. SAVE CHANGES.

Staff will reply during the day, Monday to Friday.

Re: Request new router

Debbie-TalkTalk — Fri, 05 Jul 2024 05:32:51 GMT

Hi @HeyDes

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Request new router

Debbie-TalkTalk — Mon, 08 Jul 2024 07:56:20 GMT

Hi @HeyDes

Have you received the router?