topic Re: 'Connected - No internet in Fibre

'Connected - No internet

oslsc1 — Wed, 03 Jul 2024 19:28:22 GMT

Firstly I don't have a TalkTalk beef as I have been a TT customer for several years

The issue: on a daily basis now for the last 3 days when trying to connect through a device, gets the 'Connected - No internet' status'. This can not be remedied by resetting the router (power off/on) The next day (or sometimes later that day) when trying again!!' Connected - No internet' status and here we go again... I have run the TalkTalk line tests which claims no issues with their network link to the property, and it is not my device as I get the exactly the same situation with different (smartphone, tablet etc) I can connect to my Wi-Fi extender with no problems I can only conclude that my main router is at fault unless TalkTalk have other suggestions

Re: 'Connected - No internet

Debbie-TalkTalk — Thu, 04 Jul 2024 06:09:06 GMT

Hi @oslsc1

I'm sorry to hear this.

Would you like me to send a replacement router for testing first so we can rule this out?

Thanks

Re: 'Connected - No internet

oslsc1 — Thu, 04 Jul 2024 18:16:41 GMT

yes please I have one of the sagemcom fast 5374 3 t8

Re: 'Connected - No internet

Debbie-TalkTalk — Fri, 05 Jul 2024 05:43:29 GMT

Hi @oslsc1

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: 'Connected - No internet

Debbie-TalkTalk — Mon, 08 Jul 2024 07:29:48 GMT

Hi @oslsc1

Have you received the router?

Re: 'Connected - No internet

oslsc1 — Mon, 08 Jul 2024 10:56:59 GMT

Hi good morning yes there has arrived and it has seemed to fix the problem

Re: 'Connected - No internet

Chris-TalkTalk — Mon, 08 Jul 2024 11:11:50 GMT

That's great news oslsc1, thanks for letting us know

Chris