topic Re: Internet goes off at midnight in Fibre

Internet goes off at midnight

TheValiAbode — Sun, 07 Jul 2024 23:14:25 GMT

My internet keeps going off at midnight Everytime, I noticed it and told my partner and she now notices it too. We’re watching Netflix and it just stops completely, our phones no longer work and we then have to hotspot the tv from our phones. So even had to buy wifi a few times on our phones as the service in our area is bad already. Not impressed at all, we are now long elsewhere for a new internet provider.

Re: Internet goes off at midnight

AllyM — Mon, 08 Jul 2024 00:20:44 GMT

It's not the "Homework Time" thing is it?

Have you checked your Kidsafe - Homework Time setting in MyAccount?

Re: Internet goes off at midnight

Anonymous — Mon, 08 Jul 2024 06:22:58 GMT

Good morning,

How are you getting on? Did you check your HomeSafe/Homework time settings in your My Account?

Thanks

Michelle

Re: Internet goes off at midnight

TheValiAbode — Mon, 08 Jul 2024 06:48:38 GMT

Thank you I’ve just seen that and turned it off! Is it automated for it to be on?

Re: Internet goes off at midnight

TheValiAbode — Mon, 08 Jul 2024 06:48:54 GMT

Thank you I’ve just seen that and turned it off! Is it automated for it to be on?

Re: Internet goes off at midnight

Anonymous — Mon, 08 Jul 2024 06:51:55 GMT

Hello,

Thanks for confirming. No it shouldn't automatically be switched on, however we did see a few posts about this a while back which we fed back to the team. We'll check back in with you in the morning to check that everything is now working ok.

Thanks

Michelle

Re: Internet goes off at midnight

Anonymous — Tue, 09 Jul 2024 05:38:40 GMT

Morning,

How has your connection been overnight?

Thanks

Michelle