topic Re: MISSED CALLS ON BROADBAND PHONE in Fibre

MISSED CALLS ON BROADBAND PHONE

pball45 — Tue, 09 Jul 2024 20:29:49 GMT

A couple of days ago I was upgraded to Full Fibre broadband. My home telephone is now plugged into my router, rather than the old copper connection socket.

Since I upgrade my telephone display is now showing regular missed calls. However, the telephone never rings at the time the missed call is recorded and the display shows NO NUMBER for the number that called.

When I looked at my home phone display the morning after upgrading, I had 32 missed calls showing on the display, all with NO NUMBER. I tried plugging the old filter which was provided for the old broadband set up and, although the phone still worked ok, the missed calls were still being received.

It is inconvenient to have to scroll through 32 missed calls to make sure that none was from an important caller.

I wondered if anyone else has encountered a similar problem and, if so, how the problem was overcome. I

Re: MISSED CALLS ON BROADBAND PHONE

Debbie-TalkTalk — Wed, 10 Jul 2024 06:04:10 GMT

Hi @pball45

Apologies for this.

Please can you add your TalkTalk account number to the Private Notes section of your Community Profile, I can then make some changes to fix this issue.

Thanks

Debbie

Re: MISSED CALLS ON BROADBAND PHONE

pball45 — Wed, 10 Jul 2024 11:48:19 GMT

account number added to private section.

Re: MISSED CALLS ON BROADBAND PHONE

Debbie-TalkTalk — Wed, 10 Jul 2024 11:56:05 GMT

Hi @pball45

Thanks for updating your Community Profile.

I've made some changes, please can you monitor the line over the next couple of days and let us know how you get on.

Debbie

Re: MISSED CALLS ON BROADBAND PHONE

pball45 — Wed, 10 Jul 2024 17:27:35 GMT

many thanks I'll keep an eye on it.

Re: MISSED CALLS ON BROADBAND PHONE

Anonymous — Thu, 11 Jul 2024 05:32:33 GMT

Good morning,

Just checking back in to see how the voice service has been since yesterday.

Thanks

Michelle

Re: MISSED CALLS ON BROADBAND PHONE

pball45 — Fri, 12 Jul 2024 13:57:20 GMT

Yes whatever you did has solved the problem. Many thanks for your help.

Re: MISSED CALLS ON BROADBAND PHONE

Debbie-TalkTalk — Mon, 15 Jul 2024 05:35:41 GMT

Hi @pball45

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie