topic Re: Broadband speed. in Fibre

Broadband speed.

tomormerod — Thu, 11 Jul 2024 20:49:01 GMT

I keep trying to check my broadband speeds and when i do you keep coming back to me with a problem and ask me to try again later. How many times do you want me to try in a week????????

i am fed up of trying and your system keeps going down.

Not vey good. T.Ormerod.

[Personal Information details removed for security reasons].

NOTHING IS HIGHLIGHTED AT ALL SO WHY TRY AGAIN??????????????????????????????

Re: Broadband speed.

Gliwmaeden2 — Thu, 11 Jul 2024 20:53:39 GMT

Staff will reply during the day, on this thread, @tomormerod.

I have removed your phone number and email address from public display - you should never put this information in the topic, especially when it's two key pieces that could be used by scammers.

Please check the forum guidelines.

For staff to identify your account put your landline number in the profile area. Go via your avatar; settings....click finish to save.

Re: Broadband speed.

Karl-TalkTalk — Fri, 12 Jul 2024 07:06:10 GMT

Can you add your home phone number or account number to your 'Community Profile' so we can locate your account.

Also, you can check speeds via Sam Knows Speedtest whilst we look into this for you.

Thanks

Karl.