topic Re: Eero secure not showing up in Fibre

Eero secure not showing up

Flair — Fri, 12 Jul 2024 21:13:25 GMT

Hello, on the eero app under the discover section I don’t have the eero secure option, as this is free how do I fix this issue, I’ve seen a few posts about this on the forum from other users that had the same issue. I spoke using the chat for about 2 hours who couldn't help me. Said to try another device which I did knowingly it wouldn't resolve the issue. Can anyone help me?

Re: Eero secure not showing up

KeithFrench — Fri, 12 Jul 2024 21:29:07 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Eero secure not showing up

KeithFrench — Fri, 12 Jul 2024 21:44:20 GMT

Hi @Flair

I have just checked mine & eero Secure is there, what version is your eero running?

My eero is V7.4.1-26 and the app is V6.43.0.36648.

Re: Eero secure not showing up

Flair — Fri, 12 Jul 2024 21:48:15 GMT

Hi Kieth,

I got it set up 2 days ago. It's on version 7.4.1-26

Thank you so so for asking support to contact me.

Re: Eero secure not showing up

KeithFrench — Fri, 12 Jul 2024 21:50:51 GMT

What about your app version?

Re: Eero secure not showing up

Flair — Fri, 12 Jul 2024 22:07:48 GMT

V7.4.1-26

Re: Eero secure not showing up

Flair — Fri, 12 Jul 2024 22:10:29 GMT

Sorry app version is on Android 6.44.1.36656

Re: Eero secure not showing up

KeithFrench — Sat, 13 Jul 2024 09:39:38 GMT

Hi @Flair

Oh well, that is that idea out of the window, your app version is later than mine.

Just have to wait for TalkTalk now on Monday.

Re: Eero secure not showing up

Chris-TalkTalk — Mon, 15 Jul 2024 14:08:57 GMT

Hi Flair,

Are you able to PM me a photo/screen shot of what you see in the discover section

Thanks

Chris

Re: Eero secure not showing up

Flair — Mon, 15 Jul 2024 14:15:16 GMT

Hi Chris,

Thanks for getting in touch. I just sent you the screenshot

Thanks

Re: Eero secure not showing up

Chris-TalkTalk — Mon, 15 Jul 2024 14:31:12 GMT

Thanks, I'm trying to find out why security isn't visible. I'll let you know when I have an update

Chris

Re: Eero secure not showing up

Anonymous — Wed, 17 Jul 2024 06:19:32 GMT

Morning,

This should now be resolved. Would you mind retesting please?

Thanks

Michelle

Re: Eero secure not showing up

Flair — Wed, 17 Jul 2024 07:13:43 GMT

Hi Michelle,

Yes, it is now showing and working perfectly.

Thank you all very much and have the best day

Andy

Re: Eero secure not showing up

Chris-TalkTalk — Wed, 17 Jul 2024 07:19:35 GMT

That's great new Andy, thanks for letting us know 🙂