topic Re: Internet cutting out on random days at midnight in Fibre

Internet cutting out on random days at midnight

mdudzk — Mon, 15 Jul 2024 12:30:18 GMT

Hi,

For the last 2 months on random days I’ve been experiencing problems with my internet dropping out for a few hours at midnight. Router say it’s still connected, WiFi works fine although my iPhone says there’s no internet connection during that time. When trying to open a website I got a fault saying:

“Safari can't open the page because it couldn't establish a secure connection to the server.”

Router doesn’t indicate any issues. Resetting or restarting doesn’t seem to help. My HomeSafe settings are off but the problem still occurs.

I’m looking for fixing this issue as I’m mostly using my broadband at night. Can someone please have a look at this?

Re: Internet cutting out on random days at midnight

Anonymous — Mon, 15 Jul 2024 12:36:03 GMT

Good afternoon,

Can I just check, when you checked the HomeSafe settings did you specifically check KidSafe and Homework time?

Thanks

Michelle

Re: Internet cutting out on random days at midnight

mdudzk — Mon, 15 Jul 2024 12:39:11 GMT

Yes, the KidSafe and Homework time are off.

Re: Internet cutting out on random days at midnight

Anonymous — Mon, 15 Jul 2024 13:04:27 GMT

Hello,

Thanks for confirming. Could you try switching both HomeSafe and KidSafe on in your My Account please, wait until they both show as active and then switch them off again.

Michelle