topic Re: Internet /broadband not working hub constant orange in Fibre

Internet /broadband not working hub constant orange

Kaz75 — Thu, 18 Jul 2024 22:06:46 GMT

Internet a.d broadband been intermittent last few days now completely lost box on wall only showing 2 green lights instead of 4 not sure what happening and am not tech minded can't go through the whole rigmarole switching on n off please help

Re: Internet /broadband not working hub constant orange

Debbie-TalkTalk — Fri, 19 Jul 2024 07:17:45 GMT

Hi @Kaz75

I'm really sorry to hear this.

Do you have full fibre? Is this the ONT box on the wall?

Re: Internet /broadband not working hub constant orange

Kaz75 — Fri, 19 Jul 2024 07:26:03 GMT

It's a black box with usually 4 flashing green lights

Re: Internet /broadband not working hub constant orange

Debbie-TalkTalk — Fri, 19 Jul 2024 07:27:53 GMT

Hi @Kaz75

Thank you for confirming.

Could you power down this box and your router for a full 30 minutes and then retest again please?

Re: Internet /broadband not working hub constant orange

Kaz75 — Fri, 19 Jul 2024 07:29:59 GMT

Will attempt now

Re: Internet /broadband not working hub constant orange

Debbie-TalkTalk — Fri, 19 Jul 2024 07:30:45 GMT

Hi Kaz75

Thank you. Please let me know how you get on.

Debbie

Re: Internet /broadband not working hub constant orange

Kaz75 — Fri, 19 Jul 2024 08:11:37 GMT

Have tried that no change black box on wall still only showing 2 green lights and router just flashing white/amber now on steady amber light only

Re: Internet /broadband not working hub constant orange

Kaz75 — Fri, 19 Jul 2024 15:01:08 GMT

Internet has just come back All appears to be working at the moment so not sure what the issue was 😁

Re: Internet /broadband not working hub constant orange

Anonymous — Mon, 22 Jul 2024 05:37:16 GMT

Morning,

I'm sorry for the delay and thanks for the update. How has your connection been since your last post?

Thanks

Michelle