topic Re: Devices disconnect and TV box cannot detect wifi in Fibre

Devices disconnect and TV box cannot detect wifi

AlexM66 — Mon, 15 Jul 2024 20:39:10 GMT

Recently moved to a new property, all devices installed as per previous property, now however our brandnew TalkTalk Wifi TV box cannot indefinitely maintain a connection to our hub, partly due to an increased distance but the connection also drops out on mobile devices and laptops in and around the house.

A manual selection of the wifi network is required per device to reconnect.

This occurs most days.

Re: Devices disconnect and TV box cannot detect wifi

Anonymous — Tue, 16 Jul 2024 05:56:36 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Devices disconnect and TV box cannot detect wifi

AlexM66 — Tue, 16 Jul 2024 06:13:14 GMT

Details are updated. Thanks

Re: Devices disconnect and TV box cannot detect wifi

Debbie-TalkTalk — Tue, 16 Jul 2024 06:29:15 GMT

Hi @AlexM66

Thanks for updating your Community Profile.

I can see that you are using the Huawei WIFI hub, would you like me to send the Sagemcom WIFI hub to see how the connection compares?

Re: Devices disconnect and TV box cannot detect wifi

AlexM66 — Tue, 16 Jul 2024 19:28:43 GMT

Yes please that would be great.

What are our options for boosters/extenders?

Re: Devices disconnect and TV box cannot detect wifi

Debbie-TalkTalk — Wed, 17 Jul 2024 06:25:02 GMT

Hi @AlexM66

I've ordered the new router, please allow 24-48hrs for this to arrive.

Let's see how the wireless connection compares first with the new router, we can then discuss extenders etc once we know how the new router is performing.

Thanks

Debbie

Re: Devices disconnect and TV box cannot detect wifi

Debbie-TalkTalk — Fri, 19 Jul 2024 10:53:29 GMT

Hi @AlexM66

Has the replacement router arrived?

Re: Devices disconnect and TV box cannot detect wifi

AlexM66 — Sat, 20 Jul 2024 17:44:36 GMT

Hi @Debbie-TalkTalk

Yes it has arrived. All setup but we are still experiencing the same issues.

Router is setup and facing into the rest of the property but we frequently have decides disconnect and only have 2 bars of wifi at the furthest point within the house.

Thanks

Alex

Re: Devices disconnect and TV box cannot detect wifi

Debbie-TalkTalk — Mon, 22 Jul 2024 06:59:37 GMT

Hi Alex

Thanks for your reply.

I can send out a WIFI extender as soon as stock becomes available, will this be ok?

Re: Devices disconnect and TV box cannot detect wifi

AlexM66 — Tue, 23 Jul 2024 07:30:44 GMT

Hi @Debbie-TalkTalk

That would be helpful.

How long do you expect this to be?

Would this explain why our devices keep disconnecting and also won't automatically or easily reconnect back to the wifi once in-range?

We keep having to manually select the router each time we return home.

Very annoying.

Re: Devices disconnect and TV box cannot detect wifi

Debbie-TalkTalk — Tue, 23 Jul 2024 07:35:29 GMT

Morning @AlexM66

If the devices furthest away from the router keep losing connection then this would indicate a coverage issue.

I will find out the timescales for the extenders and I will post back here as soon as I have further information.

Thanks

Debbie

Re: Devices disconnect and TV box cannot detect wifi

Debbie-TalkTalk — Wed, 24 Jul 2024 07:44:54 GMT

Hi AlexM66

I should be able to order WIFI extenders within the next 2 weeks.

I will post to confirm when I'm able to place the order.

Re: Devices disconnect and TV box cannot detect wifi

AlexM66 — Fri, 26 Jul 2024 20:03:41 GMT

Hi @Debbie-TalkTalk

As soon as possible. We are barely operating with our broadband. Considering we've been in a month its not particularly encouraging.

Do you expect this will solve this issue?

Re: Devices disconnect and TV box cannot detect wifi

ferguson — Fri, 26 Jul 2024 21:15:20 GMT

I have just been reading your thread and agree that WiFi coverage can be a pain at times. What I don't quite understand though is when you said at the outset: "A manual selection of the wifi network is required per device to reconnect." That shouldn't really be the case, devices should automatically reconnect once they have identified a network within range, assuming you have set up each device accordingly. Can you expand on that comment a wee bit, if only to help my understanding of your issue?

Re: Devices disconnect and TV box cannot detect wifi

AlexM66 — Sat, 27 Jul 2024 20:29:24 GMT

Hi @ferguson

If we leave the house or enter the garden and come back into the house, or remain in an area that isn't being reached consistently by the wifi, devices will drop the connection and disconnect. They won't reconnect unless we manually select the wifi on each device.

Essentialy, as I described.

We have not altered any settings or permissions.

Re: Devices disconnect and TV box cannot detect wifi

ferguson — Sat, 27 Jul 2024 20:38:55 GMT

OK, that is odd, but thank you for clarifying. Let's see what the support team make of this when they are back online from Monday.

Re: Devices disconnect and TV box cannot detect wifi

Chris-TalkTalk — Tue, 30 Jul 2024 09:16:35 GMT

Hi AlexM66,

Yes that's really strange, I don't know why that would happen. Does this happen on all devices that you do this with?

Chris

Re: Devices disconnect and TV box cannot detect wifi

AlexM66 — Sun, 11 Aug 2024 07:34:11 GMT

Most yes.

Particularly mobiles/tablets, etc.

We get a temperamental connection to our TV box/fire stick, etc.

Re: Devices disconnect and TV box cannot detect wifi

AlexM66 — Sun, 11 Aug 2024 07:34:57 GMT

Any updates on these extenders??

Re: Devices disconnect and TV box cannot detect wifi

Debbie-TalkTalk — Mon, 12 Aug 2024 05:55:33 GMT

Hi @AlexM66

I'm really sorry for the delays.

I've now ordered the WIFI extenders, please allow 48hrs for this to arrive.

Thanks

Debbie