topic Re: Non TalkTalk router setup in Fibre

Non TalkTalk router setup

TWH0857 — Fri, 12 Jul 2024 18:42:41 GMT

How difficult is it to configure a non talktalk router and where can I locate the necessary information on my talktalk router as I am considering purchasing my own router? I currently have an HG633 and I am now on Fibre 65 but I keep getting Internet disconnected. Have raised this with TalkTalk and requested a new router. BT Openreach have been a replaced external wiring but I am still getting disconnected

Re: Non TalkTalk router setup

KeithFrench — Fri, 12 Jul 2024 21:50:08 GMT

You probably can't see all the information in that router from memory. The HG633 is no longer maintained and I can get it replaced with the current, much higher-specification router if you want.

Re: Non TalkTalk router setup

TWH0857 — Sat, 13 Jul 2024 08:26:12 GMT

Thank you for responding.

A replacement would be ideal. And you can do this ?????

Re: Non TalkTalk router setup

Gliwmaeden2 — Sat, 13 Jul 2024 08:02:44 GMT

Forum staff will reply after the weekend, @TWH0857.

Not a problem getting a new router sent once they reach your thread.

Re: Non TalkTalk router setup

KeithFrench — Sat, 13 Jul 2024 09:42:19 GMT

I can't actually send this myself @TWH0857 but I will leave a message now for TalkTalk to do it.

Re: Non TalkTalk router setup

Debbie-TalkTalk — Mon, 15 Jul 2024 06:25:14 GMT

Morning @TWH0857

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Thanks

Debbie

Re: Non TalkTalk router setup

TWH0857 — Mon, 15 Jul 2024 06:42:28 GMT

Thank you so much @Debbie-TalkTalk Does the new router have ethernet ports?

Re: Non TalkTalk router setup

Debbie-TalkTalk — Mon, 15 Jul 2024 06:36:35 GMT

Hi @TWH0857

No problem 🙂

Yes it has ethernet ports.

Debbie

Re: Non TalkTalk router setup

KeithFrench — Mon, 15 Jul 2024 08:20:52 GMT

Four LAN ports to be precise.

Re: Non TalkTalk router setup

Anonymous — Wed, 17 Jul 2024 08:24:56 GMT

Morning,

How are you getting on? Has the router arrived?

Thanks

Michelle

Re: Non TalkTalk router setup

TWH0857 — Wed, 17 Jul 2024 08:37:49 GMT

Google morning @Anonymous , I have an email stating that it is out for delivery today. So fingers crossed as I have replaced the internal wiring and open reach replaced the external wiring and fitted a new faceplate and I am still getting loss of Internet / wireless connection

Re: Non TalkTalk router setup

Anonymous — Wed, 17 Jul 2024 08:42:00 GMT

Thanks for the update and we'll check back in with you tomorrow to see how you're getting on 🙂

Michelle

Re: Non TalkTalk router setup

TWH0857 — Wed, 17 Jul 2024 09:01:17 GMT

@AnonymousSounds like a plan!

Re: Non TalkTalk router setup

Anonymous — Wed, 17 Jul 2024 09:02:16 GMT

Great thanks 🙂 Have a lovely day.

Michelle

Re: Non TalkTalk router setup

TWH0857 — Wed, 17 Jul 2024 12:52:26 GMT

Good afternoon @Anonymous , router has arrived and is connected. Its been active for about 30 mins and I have had one blip where the white light turned orange. This might be a one off but I will keep an eye on it for now

Re: Non TalkTalk router setup

Anonymous — Wed, 17 Jul 2024 12:55:38 GMT

Thanks for the update. Hopefully the connection will start to stabilise now but we'll re-check your connection stats first thing in the morning and will post an update here.

Michelle

Re: Non TalkTalk router setup

TWH0857 — Wed, 17 Jul 2024 14:17:57 GMT

It's worse. 4th time I have lost connection so I really hope this is just a settling in phase.

5th, just gone again at 1517

Re: Non TalkTalk router setup

Chris-TalkTalk — Wed, 17 Jul 2024 14:37:46 GMT

Hi TWH0857,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Non TalkTalk router setup

TWH0857 — Wed, 17 Jul 2024 15:31:30 GMT

Hi @Chris-TalkTalk

Not that I can hear

Re: Non TalkTalk router setup

TWH0857 — Wed, 17 Jul 2024 16:19:06 GMT

Is this loss of connection normal for a new connection of a router?

It's about every 20 to 30 mins now