topic Re: reduce download speed and upload speed this was done coming years in Fibre

reduce download speed and upload speed this was done coming years

techmind — Sun, 14 Jul 2024 16:15:28 GMT

Not happy with the speed i'm getting at B10 I have tried everthing on my side, from changing computer, laptop, mobile still the same speed at 55mb and 12mb upload.

with a new Internet cable RJ45 still same issue. Use to get 70mb and 18-20 upload speed. I am on Fibre 65

Re: reduce download speed and upload speed this was done coming years

techmind — Sun, 14 Jul 2024 16:40:43 GMT

speedthis is what i had last year. The speed has been reduced this year. Maybe to get more people to join them in our area lol

Re: reduce download speed and upload speed this was done coming years

AllyM — Mon, 15 Jul 2024 04:54:48 GMT

Or maybe the old copper wires are deteriorating with age?, a dodgy corroding connection somewhere? or whatever. The Openreach DLM can/will adjust parameters to ensure stability in response to errors detected on the line, but TalkTalk cannot deliberately slow down your connection speed by a little bit the way you are describing. Has the speed dropped below the guaranteed minimum stated in your contract?

Re: reduce download speed and upload speed this was done coming years

Chris-TalkTalk — Mon, 15 Jul 2024 07:29:25 GMT

Hi techmind,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: reduce download speed and upload speed this was done coming years

techmind — Mon, 15 Jul 2024 15:07:13 GMT

ok I have updated this.

Name
Telephone number
Alternative contact number

Re: reduce download speed and upload speed this was done coming years

techmind — Mon, 15 Jul 2024 16:50:46 GMT

If I am geting a speed of 70MB and 17-20Mb upload before now they have said its guaranteed 58mb and 12 upload speed.

not happy because this has been changed.

Re: reduce download speed and upload speed this was done coming years

Gliwmaeden2 — Mon, 15 Jul 2024 18:51:38 GMT

@techmind, the minimum guaranteed speed is a different figure from the expected download speed for the particular line. Different again from average advertised speeds for the package.

Upload speeds, however, cannot be guaranteed.

70Mbps is high for a Fibre65 line.

Staff will be back on here from the morning.

Re: reduce download speed and upload speed this was done coming years

Anonymous — Tue, 16 Jul 2024 06:30:40 GMT

Good morning,

Thank you. I've run a test on the line now which is clear, however I can see that the sync speed has been varying. Is there any noise on your voice service? Does the main socket have a test socket please?

Thanks

Michelle

Re: reduce download speed and upload speed this was done coming years

techmind — Tue, 16 Jul 2024 14:17:25 GMT

any update on this?

Re: reduce download speed and upload speed this was done coming years

Chris-TalkTalk — Tue, 16 Jul 2024 14:28:36 GMT

Hi techmind,

We are waiting for a reply to the questions Michelle asked in her post this morning

Chris

Re: reduce download speed and upload speed this was done coming years

Gliwmaeden2 — Tue, 16 Jul 2024 14:31:56 GMT

@techmind,

Please answer the questions so that staff are better able to follow up.

See @Anonymous's post prior to yours, from this morning.

Re: reduce download speed and upload speed this was done coming years

techmind — Tue, 16 Jul 2024 15:27:04 GMT

I hear noise everyday outside and inside.

Re: reduce download speed and upload speed this was done coming years

Gliwmaeden2 — Tue, 16 Jul 2024 18:03:57 GMT

Staff also need to know if you have a test socket, @techmind.

You need to read this article and identify which type matches yours:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

The noise that might be on the line would while making calls. Is it crackling? It wouldn't be "outside".

Re: reduce download speed and upload speed this was done coming years

Anonymous — Wed, 17 Jul 2024 05:43:26 GMT

Morning,

Does your main socket have a test socket please? If it does then would it be possible to connect the microfilter, router and phone at the test socket so we can re-check the connection stats?

Thanks

Michelle

Re: reduce download speed and upload speed this was done coming years

Anonymous — Tue, 23 Jul 2024 07:44:20 GMT

Hi @techmind

How are you getting on, do you still need assistance with this?

Thanks

Michelle

Re: reduce download speed and upload speed this was done coming years

techmind — Sat, 24 Aug 2024 20:21:23 GMT

I have the NTE 5C MK 4 test socket and its working fine but still getting 35mb download and upload speed of 13mb upload.

Where it use to be 70mb download 18mb download.

Re: reduce download speed and upload speed this was done coming years

Gliwmaeden2 — Sun, 25 Aug 2024 04:43:54 GMT

@techmind, leave the phone and router plugged in at the test socket [so behind the faceplate]

until staff have time to test the line with this set up.

Set it up today and it will be checked either Monday or Tuesday [there's a Bank Holiday, so fewer staff].

I'll re-escalate this for their attention. Check back for following up during the week.

Re: reduce download speed and upload speed this was done coming years

Debbie-TalkTalk — Mon, 26 Aug 2024 07:29:02 GMT

Hi @techmind

The line is showing in sync at just under 67mb.

Please can you power down the router for a full 30 minutes and then run another speed test?