topic Re: Homework time limit not working in Fibre

Homework time limit not working

Mickey42 — Tue, 16 Jul 2024 23:04:21 GMT

My nephew is currently staying at mine and currently has no job he is constantly on his social media or his PlayStation, I have attempted numerous times to set a time limit to block the usage on video games and social media, however it keeps telling me there's a technical error and to try later, I've spoken to an agent (online chat) who told me after speaking for over an hour to no avail my end that they would enter my time limits on, this is not on and they have not done what they stated they would. I have again attempted to do this and again getting the same message of technical error try again later can anyone tell me where or what I'm doing wrong?

Re: Homework time limit not working

Ady-TalkTalk — Thu, 18 Jul 2024 07:51:12 GMT

Hi Mickey42, have you tried clearing cache and cookies or even tried using a different browser?

Ady

Re: Homework time limit not working

Mickey42 — Thu, 18 Jul 2024 07:53:37 GMT

Yes I've clearer cache and all cookies I've also attempted to do it using my mobile data only to no avail

Re: Homework time limit not working

Ady-TalkTalk — Thu, 18 Jul 2024 08:37:47 GMT

I can't replicate it, would you mind providing a screenshot but with confidential information hidden.

Ady

Re: Homework time limit not working

Mickey42 — Thu, 18 Jul 2024 10:34:29 GMT

this us what I get everytime I've spoken with 4 different agents on an online chat and now I'm being told to wait 24 to 48 hours and if should be working then as apparently the engineers are trying to resolve it but they ain't doing a very good job because it's been 4 days now and still not working, my next step is complaint as I'm not getting anywhere with anyone

Re: Homework time limit not working

Ady-TalkTalk — Fri, 19 Jul 2024 13:45:17 GMT

Is the device you're trying to make changes from connected to your TalkTalk connection?

Ady

Re: Homework time limit not working

Mickey42 — Sun, 21 Jul 2024 10:18:58 GMT

Yes it is, again I've had this with the agents I've spoken with and just keep being told that engineers are working on it.

Re: Homework time limit not working

Chris-TalkTalk — Tue, 23 Jul 2024 13:16:43 GMT

Hi Mickey42,

Could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

Re: Homework time limit not working

smarkgee_ — Mon, 25 Nov 2024 10:08:25 GMT

@Mickey42, I have the same problem and the advice given here is complete nonsense.

eg what has clearing caches got to do with a setting controlled by talktalk's infrastructure and has nothing to do with a PC browser.

the kids safe setting should apply to the entire house (ie at a CONNECTION level) and not have to be set on every single device in the house. nonsense.

the feature obviously doesn't work.

FYI: i have been sent an EERO router but do not want it nor use it.