topic Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !! in Fibre

Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

WHALLETT — Mon, 22 Jul 2024 21:22:07 GMT

Can anyone help here or an Talktalk expert. On Friday 19 July i went on Full Fibre 150, with a digital voice adaptor. The speed coming into my house is excellent at 151Mb, but I have noticed my desktop computer is running now at a snails pace.

When using say Chrome, it takes ages to find and download a file/subject. Although its high speed coming into my house, my desktop doesn't like it. Wish I could go back to the copper wire.

Are not the WIFI signal strong enough within my house to give it the power it needs. I have done a normal Talktalk speed test and it says 2Mbps, and I know this is nonsense.

My desktop WIFI is set at 2.4Ghz and I don't think I can change it.

I have tried lifting the desktop from the floor where its been for several years, putting now on a table in the same room, it makes no difference.

Any ideas how I can regain the speed I have lost since converting to full fibre.

I’ve now updated my community profile as requested this morning.

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

Chris-TalkTalk — Mon, 22 Jul 2024 11:19:15 GMT

Hi WHALLETT,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

Anonymous — Thu, 25 Jul 2024 08:07:06 GMT

Morning,

Do you still need assistance with this?

Thanks

Michelle

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

WHALLETT — Thu, 25 Jul 2024 10:29:07 GMT

Thank you Michelle, yes I would like your help.

I have noticed that my desktop appears to be running slower since going onto full fibre at the weekend. Perhaps it needs more time to settle down as its only been 6 days since the engineer installed it ?

I know the speed coming into the router is fine at 151Mbps, but when I do searches , or click on links etc etc, whilst using the browser, its very slow on my Microsoft Windows 10 Desktop, but it wasn’t before !!.

I have lifted the desktop off the floor and its now five foot higher, but it’s made no perceivable difference. Now I am trying a different browser, just changed yesterday from Google Chrome to Microsoft Edge, it’s too early to comment just yet.

Also in the past I could pick up my Wi-Fi on the garden, now I cannot. I live in a small bungalow, I should be able to get reception in all rooms and just outside in the garden.

What’s going wrong, the Wi-Fi signal appears to be weaker now in strength as its giving problems with Desktop and has a limited range (no signal in the garden)

Is there any tweaks I can do myself, or anything you can do to boost the signal ..

Many thanks

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

Anonymous — Thu, 25 Jul 2024 10:32:40 GMT

Morning,

How many eeros do you have please? How far is the desktop from the eero? Is the desktop the only devices experiencing this issue?

Thanks

Michelle

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

WHALLETT — Thu, 25 Jul 2024 10:57:06 GMT

I have one eero and that was installed on 19 July 2024.

I do have also an iphone, and that cannot pick up the wifi signal when out in the garden, its about 8-10 metres away from the router (just checked it again). The old wifi did !!

The Desktop suffers the most and thats only 6 metres away for the eero, it just seems to be lacking signal strengh.

Visitors to my house also made a comment, and thats a Samsung phone.

Any suggests about boosting the signal strengh ?

Many thanks

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

Anonymous — Thu, 25 Jul 2024 11:00:19 GMT

Hi,

Ok thank you. Can I just confirm, if you've also had a look at the below guide?

Slow speeds on your eero network - TalkTalk Help & Support

Thanks

Michelle

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

WHALLETT — Thu, 25 Jul 2024 12:09:04 GMT

Thank you Michelle for reminding me that there are notes available to improve slow speeds. I have reviewed the notes and cannot see there’s much I can do. Last Friday the Openreach engineer replaced my existing talktalk Wi-Fi hub and setup an eero 6 router.

I am sure he did it right, I don’t have any doubts.

My environment is just the same, that’s same room size, composition of walls etc, but I feel the strength of the signal is less than the router it replaced.

The only thing I can do is to wait a full 10 days as your guide notes suggest whilst the eero 6 settles down ?

But in the meanwhile is there anything you or I could do to improve/boost the Wi-Fi signal.

Many thanks

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

Anonymous — Thu, 25 Jul 2024 12:15:51 GMT

Hi,

Ok, we'll check back in with you on Monday to see if there is any improvement. If it is a coverage issue then an additional eero may be required to make a mesh system.

@KeithFrench Do you have any additional advice please?

Thanks

Michelle

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

KeithFrench — Thu, 25 Jul 2024 12:32:05 GMT

Hi @WHALLETT

@Anonymous has asked me to help you. Apologies for a bit of a long post.

You mention that your desktop PC's Wi-Fi adapter will only work on the 2.4GHz band, if so this will never get speeds anything like 150Mbps, but as your old package seemed faster, it is not the only issue here. What WiFi adapter is in your PC, it sounds as if it might be very old. If you don't know what it is, just launch the Windows command prompt (cmd). Once that Window is displayed type:-

netsh wlan show drivers

Then press the Enter key. Just copy & paste the results here, or better still PM them to me (to preserve your privacy).

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what is the status displayed in the app for the internet connection? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

WHALLETT — Thu, 25 Jul 2024 13:37:40 GMT

C:\Users\Bill>netsh wlan show drivers

Interface name: Wi-Fi

Driver : Dell Wireless 1705 802.11b/g/n (2.4GHZ)
Vendor : Qualcomm Communications Inc.
Provider : Qualcomm Communications Inc.
Date : 21/10/2016
Version : 10.0.0.349
INF file : oem26.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
Vendor defined TKIP
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
Vendor defined CCMP
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
WPA2-Personal CCMP
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
Vendor defined Vendor defined
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

C:\Users\Bill>

Thank you for your help Keith

You may gather from all my notes, that I keep repeating that I believe i am not getting the signal strength anymore. This is because my Dell Desktop is sometimes struggling since going onto full fibre. Also oddly I cannot get a signal anymore in my garden, my iphone has to resort to 4G for example.

Reception outside wasnt an issue before the conversion to full fibre.

Yes it is an old computer, but there again I did not have an issue before the conversion.

In all my replies I have never complained about speed as i am sure its 150Mbs as reputed, my issue is reliability, its struggling.

I am quite happy to wait the full 10 days to allow the network to settle down if you think that may help. I am personally loathed to make any alterations this end to router or the Wi-Fi configurations in case it’s an unreversible backwards step.

You asked if I have any wired connections. On the back of the eero 6 is two ports, one is for the eero and the other for the voice adaptor, I dont have any other.

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

WHALLETT — Thu, 25 Jul 2024 13:40:37 GMT

If an extra eero 6 is required as you mentioned to give me coverage into the next room, then do I have to pay for it, do I have to get the Openreach engineers in ?

Thanks

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

Chris-TalkTalk — Thu, 25 Jul 2024 14:08:31 GMT

Hi WHALLETT,

If another eero is required we may be able to supply this free of charge

Chris

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

WHALLETT — Thu, 25 Jul 2024 14:10:29 GMT

Thank you, but do I have to get an Openreach engineer in to do that

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

Chris-TalkTalk — Thu, 25 Jul 2024 14:12:09 GMT

No, we just send it out

Chris

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

KeithFrench — Thu, 25 Jul 2024 14:12:29 GMT

Thank you for that information. That WiFi adapter is ancient, you will never get good results with it. The laptop running Windows 10, means that there are many USB WiFi 6 or 6E adapters available. The choice of which though, is down to you. You mention that speed is not an issue, but in your opening post you mentioned "I have done a normal Talktalk speed test and it says 2Mbps, and I know this is nonsense.".

Your lack of signal strength is not really the issue, it is the poor signal quality which will be the issue. This is not the same as signal strength, it is a mixture of signal strength and lack of WiFi interference. However, this is not something that can be determined by guesswork, hence why I have offered you my help. You cannot make any WiFi changes on an eero, that is all automatic. However, my help can ensure the best possible reception quality. The most important thing to consider with the eero is location. Where is it in the property & what is around it? If you give me the chance to analyse information from you, then based on what I find, if I think it will help you, I can make a recommendation that you have an additional eero. The 10-day period will not help you at all in matters like this.

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

WHALLETT — Thu, 25 Jul 2024 14:37:21 GMT

Thanks for your help Keith

Thats true, I did discount straight away the rouge speed reading of 2Mbps.

For me its simply reliabilty, unable to get a reliable signal on my Desktop computer and also for example in the garden on my iphone, which I could before.

I am simply trying to say its not as good, for what ever reason as the prevoius talktalk hub.

I do not have the technical skills to define exactly what is going wrong, sounds like "strengh" of signal, but thats probually the wrong technical term.

The new eero stands where the talktalk router was prevoiusly. Its under the tv stand near the terminal which the Openreach engineer fitted on the wall, on the back are two ports, one is connected to that terminal on the wall and the other to the voice adaptor.

Nearby is a Humax tv pvr box.

Would you like me in insert a photo showing the eero in position ?

Rather than discounting the desktop is there anything I can do with it, such as inserting a device into one of my USB ports at the back ?

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

WHALLETT — Thu, 25 Jul 2024 14:41:29 GMT

Do I just plug it into a power socket, I have no connections to make.

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

KeithFrench — Thu, 25 Jul 2024 14:59:32 GMT

I appreciate that you may not have the skills to determine what is wrong. That is where I come in as per my post #10, I do everything for you & totally free as well.

That is a terrible location for any router. It needs to be out in the open, away from any electrical equipment at all, it should also be as reasonably high as possible & in a central location of the property. This is the single biggest problem that you have & doing anything else will not do much to improve the signal at all. It must be moved to a better location.

If you think any router has to go near the full fibre ONT, think again. All you have to do is buy a Cat 6 minimum Ethernet cable of the right length to resite the router to a better location. If you are worried that it will look terrible, you can buy white plastic self-adhesive trunking & run that out of site, with the Ethernet cable inside. I have done this myself, running it along the top of skirting boards etc.

EDIT: there is a limit to the length of the Ethernet cable, it must not exceed 100M!

I never suggested that you get rid of the laptop at all. In my post #16, I said:-

"The laptop running Windows 10, means that there are many USB WiFi 6 or 6E adapters available."

Re: Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

KeithFrench — Thu, 25 Jul 2024 15:04:34 GMT

Yes, you would just connect an additional eero to a power socket & add it via the app. However, until you address the current one's poor location, you are wasting your time. Please don't take my word for it, see this TalkTalk article:-

https://community.talktalk.co.uk/t5/Articles/Boosting-your-Wi-Fi-performance/ta-p/2895540

Where it says:-

"The location of your eero is critical as your router needs room to breathe. Keeping your eero on a flat, open surface (ideally halfway between the ceiling and floor) and facing out into the room will give you the best results. You also need to keep your eero powered on, to ensure it receives essential updates to continue performing at its peak.

Placing your eero in a confined space like a cupboard or behind furniture will block the signal from getting where it needs to be. Similarly, keeping it away from other large electricals (TVs, microwaves, etc.) may further improve its performance. You may not have much choice over your eero's location based on where your fibre connection box is — experiment with a few locations if the length of your Ethernet and power supply cables allow."