topic Re: Handing over equipment after the contract is over in Fibre

Handing over equipment after the contract is over

erangapath — Sun, 28 Jul 2024 08:49:07 GMT

I have a Fiber 35 package and my contract is set to end on the 24th of August. I will beeaving the country two weeks before and will be out of the country for two years. How am I supposed to handover the equipment before I leave the country?

Re: Handing over equipment after the contract is over

Gliwmaeden2 — Sun, 28 Jul 2024 09:01:03 GMT

If you don't actually cancel the contract, @erangapath, it will just roll on at full price.

Have you phoned Talktalk to cancel? You could mention the returns bag then.

03451 720088 Monday to Saturday after 9am.

There may be a returns bag in the box that your equipment came in, and a prepaid returns label.

If not, forum staff can also send you the returns bag - if nobody's needing the internet when you have left, return it as soon as you can.

Staff are back on the forum from Monday.

They'll need you to complete your community forum profile details to identify your account and thereby the address etc. Don't post any personal information details in this thread.

Add your Talktalk phone number or account number in Personal Information, by going via your avatar/name; settings....SAVE CHANGES.

Re: Handing over equipment after the contract is over

Arne-TalkTalk — Mon, 29 Jul 2024 09:17:34 GMT

Hi erangapath.

If you haven't already done so, you will need to call the cancellation team (03451720088), your service doesn't end automatically at the end of a contract, when you contact them they will request a returns bag for you.

Regards