topic Re: Problems since Crowdstrike in Fibre

Problems since Crowdstrike

dgsection — Sun, 28 Jul 2024 04:39:07 GMT

Ever since the Crowdstrike hack my Internet has dropped from the usual 34Mbps DL - 5Mbps UL

to a pathetic 15Mbps DL - 423Kbps UL

Almost 50% below my guaranteed speed of 28Mbps.

No it is not my router or some internal wiring it is because of Crowdstrike.

Also when logging in to my account and checking using your tool it states there is a problem and to contact you, HOWEVER,

when clicking the contact button I am routed to a support.talktalk URL and Firefox warns me there is a MITM attack coming from your network via a HLS proxy (the server you use to serve on-demand TV?)

Looks suspiciously like TT have been hacked yet again!

Re: Problems since Crowdstrike

Gliwmaeden2 — Sun, 28 Jul 2024 07:15:03 GMT

Do you get the same message when you try Chat without being signed in to My Account, @dgsection ?

Try it from the link on this page that way:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Open today for live support 9am-6pm.

Also, do you get the same message when clicking through on a different browser?

There are no staff on the forum before Monday, so your quickest way to reach them is via Chat. You don't have to be using Talktalk wifi / ethernet to reach them. Make contact using mobile data on your smartphone as it will bypass anything to do with Talktalk's TV server.

Re: Problems since Crowdstrike

dgsection — Sun, 28 Jul 2024 08:27:58 GMT

With all due respect you are nothing to do with TT and so please refrain from clogging this thread with your 'suggestions'

Talk Talk you have 30 days to address this issue (27th August) or I will be cancelling the remainder of my contract (16 months) with no penalty fees as stated by OFFCOM

"If this speed then falls below the promised level, broadband companies will have one month to improve this performance before they must allow customers to leave the deal, penalty-free.

Landline and TV packages bought at the same time as broadband will also allow customers to have the right to exit within the month."

source

https://www.thisismoney.co.uk/money/bills/article-6757173/You-cancel-broadband-contract-speeds-drop.html

Re: Problems since Crowdstrike

Billx — Sun, 28 Jul 2024 11:05:23 GMT

Hi @dgsection .That article at https://www.thisismoney.co.uk/ is a copy of an article 5 years old. Couldn't you find a more recent article?

Bill

Re: Problems since Crowdstrike

dgsection — Sun, 28 Jul 2024 14:52:31 GMT

Another unsolicited reply from another idiot member who has NOTHING to do with TT.

Makes no difference if that link is 5 days, 5 weeks, 5 years or 5 decades old.

The OFFCOM ruling still stands and applies!

Re: Problems since Crowdstrike

Gliwmaeden2 — Sun, 28 Jul 2024 15:16:49 GMT

Re: Problems since Crowdstrike

Karl-TalkTalk — Mon, 29 Jul 2024 07:16:53 GMT

Hi @dgsection

The recent Crowdstrike issue has nothing to do with your connection and will certainly not affect your line or your speed.

tests are detecting a possible joint issue on the copper line and this will require an engineer appointment to resolve.

Would you like to arrange this now ?

Thanks

Karl.

Re: Problems since Crowdstrike

dgsection — Mon, 29 Jul 2024 10:03:42 GMT

Hi Karl,

Thank you for your reply. I assumed that the speed drop was due to Crowdstrike as my Internet has been stable for years and only since the Crowdstrike outage have I experienced this issue, I was only made aware as I play online Chess tournaments and during a few tournaments I was loosing connection during the games so I obviously did a speed test and that was the first I knew about it.

I suppose I have no choice but to accept the engineer visit and I am 100% positive is has NOTHING to do with my equipment.

I use a TT router HG633 and a single phone (both plugged directly into the BT Openreach faceplate (the one that requires NO micro filter) and there is no internal extension for the phone.

Can you please go ahead and arrange the engineer visit - thanks.

Also you may wish to pass on the info I posted in my original post to the TT security techs regarding a MITM attack coming from HTTPS://support.talktalk as that is something that needs to be investigated

Thank you for you reply once again Karl

Re: Problems since Crowdstrike

Karl-TalkTalk — Mon, 29 Jul 2024 11:04:10 GMT

As the router is a little older now, would you like to try a new HUB first ?

Karl.

Re: Problems since Crowdstrike

dgsection — Mon, 29 Jul 2024 11:19:45 GMT

Hi again Karl - Thank you once again for your prompt reply regarding my issue.

The current router is perfectly fine, my Internet has been solidly stable at 34Mbps DL & 6Mbps UL since I first went to fibre many years ago.

it seems pointless to create yet more e-waste when the router is 100% fine, as I previously mentioned my issues only surfaced after the crowdstrike incident. I highly rate the HG633 as the best TT router due to the level of control I have as the end-user.

Re: Problems since Crowdstrike

Karl-TalkTalk — Mon, 29 Jul 2024 11:21:16 GMT

OK, No Problem 🙂

I'll drop you a PM with the Openreach T&C's etc to confirm.

Karl

Re: Problems since Crowdstrike

dgsection — Thu, 01 Aug 2024 09:42:08 GMT

The engineer said he could find no fault with my data or phoneline, he reset the port and everything was back to normal until just now, I received a phonecall and there was loads of static on the landline, after doing a speedtest afterwards I am now back where I started, 19Mbps DL and 430Kbps upload 😞

Clearly there is something wrong if receiving a phonecall immediately drops my connection from 34Mbps/6Mbps tp 19Mbps/430Kbps in an instant - that is NOT due to DLM

Re: Problems since Crowdstrike

Chris-TalkTalk — Thu, 01 Aug 2024 10:50:10 GMT

Hi dgsection,

Can you still hear the static on the line? Sync speed is currently 38.7Mbps

Chris

Re: Problems since Crowdstrike

dgsection — Thu, 01 Aug 2024 10:57:24 GMT

Hi Chris, yes the phoneline is awash with static and crackling to the point it is essentially unusable.

I may be synced at 38Mbps however speedtest on TT shows 14Mbps DL 53Kbps UL and this happened as soon as I received a phonecall this morning that revealed the noise and static on the line 😞

I really do not need this stress 😞 Clearly there is an issue but to add insult to injury I am no doubt going to get charged for the engineer visit - beans on toast for the next week then

Re: Problems since Crowdstrike

Chris-TalkTalk — Thu, 01 Aug 2024 11:02:35 GMT

Thanks. Could you just unplug the router from the telephone socket and check to see if there is still noise on the telephone line?

Chris

Re: Problems since Crowdstrike

dgsection — Thu, 01 Aug 2024 11:19:12 GMT

Hi Chris,

unplugging the router makes no difference, the landline is still full of noise/static/crackling

EDIT

I should also add after logging in to my route I can see from the logs I have had numerous disconnections since I received that phonecall this morning!

Re: Problems since Crowdstrike

Chris-TalkTalk — Thu, 01 Aug 2024 12:50:17 GMT

OK thanks, would you like us to arrange another engineer visit?

Chris

Re: Problems since Crowdstrike

dgsection — Thu, 01 Aug 2024 13:05:09 GMT

Hi Chris

Something needs to be done, It took me almost 5 minutes to log in to reply and another 2 minutes to log in to my email to get the verification code.

My Internet is now even worse than it was before the engineer visit. I hope that TT do not have the audacity to charge me for that visit? 🙂

If you believe that another engineer visit is required, then yes, please arrange it - although the previous engineer said he found no fault - this is most concerning and clearly an issue with TT and not Openreach

Re: Problems since Crowdstrike

Chris-TalkTalk — Thu, 01 Aug 2024 13:21:13 GMT

Voice line test is passing but broadband test is picking up a potential problem. Could you le me know when you can be available for the visit and I'll book it for you

Chris

Re: Problems since Crowdstrike

dgsection — Thu, 01 Aug 2024 13:51:43 GMT

Hi Chris,

Anytime is fine for me.

Saying that my visit yesterday was scheduled for 1 - 6pm yet the OR engineer phoned me at 9:30am and attended at 10:05am

I appreciate your continued help to resolve this issue!