topic Re: Eero Secure missing from Discover in Fibre

Eero Secure missing from Discover

amjreh — Wed, 31 Jul 2024 10:21:35 GMT

Hi,

New Fibre 500 customer, after spending a couple of hours this morning with TalkTalk customer and technical support and getting nowhere, trying here...

I'm missing the eero secure subscription which I believe should come with my account. I have an eero pro 6 router. I've reset the router and initially setup with my Amazon account, I've now configured with a new account and it is the same.

Can anyone help?

Thanks.

Re: Eero Secure missing from Discover

Chris-TalkTalk — Wed, 31 Jul 2024 10:23:54 GMT

Hi amjreh,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Eero Secure missing from Discover

amjreh — Wed, 31 Jul 2024 10:27:47 GMT

Hi Chris,

Thanks, I've updated my profile.

Re: Eero Secure missing from Discover

Chris-TalkTalk — Wed, 31 Jul 2024 11:03:11 GMT

OK thanks, so if you go to the discovery tab in the eero app is eero secure not showing?

Chris

Re: Eero Secure missing from Discover

amjreh — Wed, 31 Jul 2024 11:05:12 GMT

I only see

Amazon Connected Home

Apple HomeKit

eero Labs

Re: Eero Secure missing from Discover

Chris-TalkTalk — Wed, 31 Jul 2024 11:12:56 GMT

OK thanks, I've passed this over to our product team to take a look, I'll let you know when I receive an update

Chris

Re: Eero Secure missing from Discover

amjreh — Fri, 02 Aug 2024 10:26:31 GMT

Hi Chris,

I was wondering if there were any updates?

Thanks

Re: Eero Secure missing from Discover

Chris-TalkTalk — Fri, 02 Aug 2024 11:42:04 GMT

Hi amjreh,

Sorry, no updates yet, our product team will have passed it over to eero support so hopefully we'll have an update soon

Chris

Re: Eero Secure missing from Discover

amjreh — Fri, 02 Aug 2024 13:39:19 GMT

Okay thank you.

Re: Eero Secure missing from Discover

Chris-TalkTalk — Fri, 02 Aug 2024 13:41:14 GMT

No problem, I'll let you know as soon as I hear anything

Chris

Re: Eero Secure missing from Discover

amjreh — Wed, 07 Aug 2024 12:21:28 GMT

Hi,

Update: I've received a few emails to confirm the subscription has been activated and can now see the 'eero Plus' section.

Thank you for your help Chris.

Amjad.

Re: Eero Secure missing from Discover

Chris-TalkTalk — Wed, 07 Aug 2024 13:43:18 GMT

No problem Amjad, thanks for letting me know 🙂

Chris