topic Re: No Erro supplied with full fibre in Fibre

No Erro supplied with full fibre

Ontherun — Fri, 02 Aug 2024 12:33:53 GMT

I was informd that Eero mesh would be supplied when I signed up to full fibre. However, the traditional router was suppled. As I have the line coming in through the upper part of the house, I have many weak spots downstairs. How can I obtain the mesh system?

Cheers

OTR

Re: No Erro supplied with full fibre

Chris-TalkTalk — Fri, 02 Aug 2024 13:29:36 GMT

Hi Ontherun,

Could I ask who told you, you would receive an eero and did we send the Sagemcom router or did the engineer supply it?

Chris

Re: No Erro supplied with full fibre

Ontherun — Fri, 02 Aug 2024 13:57:54 GMT

Hi,

I was told at the point of sale when I spoke with a TT advisor before changing over from fibre to full fibre. The engineer supplied the Sagemcom.

Thanks

Re: No Erro supplied with full fibre

Chris-TalkTalk — Mon, 05 Aug 2024 07:26:19 GMT

OK thanks, approximately when was it installed?

Chris

Re: No Erro supplied with full fibre

Ontherun — Mon, 05 Aug 2024 07:35:13 GMT

Hi,

It was installed in November. I also have a copy of a webchat where I was advised that the Eero 6 was with Yodel but is was never sent.

Re: No Erro supplied with full fibre

Chris-TalkTalk — Mon, 05 Aug 2024 11:31:11 GMT

OK thanks. Can you PM me a copy of the webchat please and I'll take a look at it

Thanks

Chris