topic Re: Move ONT box in Fibre

Move ONT box

garymcl — Fri, 02 Aug 2024 15:51:58 GMT

Who/where do I contact to organise getting the ont box moved?
It’s been installed below a wall which is being replaced with a door so the box needs to be moved out of the way.

Re: Move ONT box

Gliwmaeden2 — Fri, 02 Aug 2024 15:57:55 GMT

I believe it's similar to moving a master socket, @garymcl:

Forum staff are not back on here before Monday now. They'll be able to clarify.

Make sure that you have completed your community forum profile details for them to identify your account.

Add your Talktalk account number in Personal Information. Go via your avatar/name; settings; drop down menu....SAVE CHANGES.

Re: Move ONT box

garymcl — Fri, 02 Aug 2024 16:07:10 GMT

Thanks Gliwmaeden2, I saw a previous post about how much etc, I just need to actually contact TT to organise. Will wait till Monday and hopefully someone gets in touch

Re: Move ONT box

Gliwmaeden2 — Fri, 02 Aug 2024 16:10:37 GMT

Just phone or use Chat if you need to get this fixed up soon, @garymcl:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Move ONT box

Chris-TalkTalk — Mon, 05 Aug 2024 06:33:04 GMT

Hi Gary,

Just to confirm, do you still need assistance with this?

Chris