topic Connection Issues and Orange Router Light in Fibre

Connection Issues and Orange Router Light

Enigamic — Sat, 03 Aug 2024 09:47:09 GMT

Hi,

For a few days now I’ve been having issues and my router wouldn’t connect. It just keeps flashing orange.

Initial power off reset through the week seemed to fix it, but since last night I had the same problem. I turned it off again this morning and did soft reset as well and nothing has worked.

I’m not even getting hard line Ethernet connection working.

There’s nothing saying there’s any service issues, the exchange box is just outside my street and no work is being done on it or has been done on it by openreach. I spoke to my neighbour who’s on BT and they have no issues.

I was a Shell customer but have been switched over for more than a month now and never had any problems before.

The router is currently on. Can someone run a line test please?

Thanks

Re: Connection Issues and Orange Router Light

Gliwmaeden2 — Sat, 03 Aug 2024 09:49:08 GMT

Staff are not back before Monday, @Enigamic.

Contact Talktalk on 03451 720088 or use Chat.

Re: Connection Issues and Orange Router Light

Enigamic — Sat, 03 Aug 2024 09:49:57 GMT

Will do thanks. 👌🏼

Re: Connection Issues and Orange Router Light

Debbie-TalkTalk — Mon, 05 Aug 2024 06:16:59 GMT

Hi @Enigamic

Sorry for the delay.

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Connection Issues and Orange Router Light

Enigamic — Mon, 05 Aug 2024 06:39:38 GMT

Morning,

All good thanks. Openreach came out and fixed the line after an issue was identified.

Thanks

Re: Connection Issues and Orange Router Light

Debbie-TalkTalk — Mon, 05 Aug 2024 06:45:36 GMT

Hi @Enigamic

I'm so glad to hear that everything is working ok now. Thanks for letting us know 🙂

Debbie