topic Re: Router won't connect in Fibre

Router won't connect

nwilson992 — Wed, 31 Jul 2024 08:52:25 GMT

Hi,

This morning my router won't connect. It just keeps flashing orange.

I tried plugging my laptop into the router via a ethernet cable, but that won't even load the router dashboard on the 192.168.1.1 address.

The talk talk login page doesn't load (currently using a phone hotspot).

I can't see any service status saying there's an issue, but your website won't load the login page.

The router is currently on. Can someone run a line test please?

Openreach was over the road yesterday, so hope they've not caused a problem when messing about with cables.

Re: Router won't connect

Anonymous — Wed, 31 Jul 2024 09:00:49 GMT

Morning,

Thanks for your post and I'm sorry to hear this. I've run a test on the line now which is clear but the line is not showing in sync. Is the voice service ok and do you have a dial tone? Does your main socket have a test socket? Do you also have an alternative router that you could test with please?

Thanks

Michelle

Re: Router won't connect

nwilson992 — Wed, 31 Jul 2024 09:14:09 GMT

Hi,

Thanks for the quick reply.

We don't have a phone/phoneline plugged in to try/test.

We may have an old router, I'll give that a try

Re: Router won't connect

Anonymous — Wed, 31 Jul 2024 09:15:39 GMT

Hello,

Ok thanks for confirming and please let us know how you get on with the alternative router. Does your main socket also have a test socket?

Thanks

Michelle

Re: Router won't connect

nwilson992 — Wed, 31 Jul 2024 09:26:07 GMT

We have a Mastersocket 5C MK4.

I've taken the faceplate off and connected the router directly into it, but still no connection.

I've pushed the reset button on the router, and still no not.

I was unable to find the old router to test.

Re: Router won't connect

Anonymous — Wed, 31 Jul 2024 09:27:18 GMT

Hi,

Ok, would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle

Re: Router won't connect

nwilson992 — Wed, 31 Jul 2024 09:29:24 GMT

If possible, yes please.

We've had this router for many, many years!

Re: Router won't connect

Debbie-TalkTalk — Wed, 31 Jul 2024 09:34:49 GMT

Hi @nwilson992

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router won't connect

nwilson992 — Wed, 31 Jul 2024 09:35:26 GMT

Thank you!

Re: Router won't connect

Debbie-TalkTalk — Wed, 31 Jul 2024 09:45:43 GMT

Hi @nwilson992

No problem 🙂

Debbie

Re: Router won't connect

Debbie-TalkTalk — Mon, 05 Aug 2024 07:54:14 GMT

Morning @nwilson992

Have you received the replacement router?