topic Re: device not connecting to 2.4g in Fibre

device not connecting to 2.4g

Paul71 — Mon, 29 Jul 2024 12:28:09 GMT

My router has suddenly stopped operating on the 2.4Ghz WiFi it seems.

Devices can connect to the 5Ghz channel OK, but not the devices that can only use 2.4Ghz.

Help please.

Re: device not connecting to 2.4g

Chris-TalkTalk — Mon, 29 Jul 2024 12:40:37 GMT

Hi Paul,

Have you tried rebooting the router?

Chris

Re: device not connecting to 2.4g

Paul71 — Thu, 01 Aug 2024 11:46:57 GMT

Thanks. Yes I have re-booted, but to no effect.

In fact the router is working correctly on both 2.4

g and 5g. The device (a wifi cam, operating on 2.4g ) only appears to "see" the 5g, not the 2.4g, hence nothing happens, ie no connection.

I went into the router and turned off the 5g then the device made the connection, ok. Back to the router turned the 5g back on, as before and the device maintained it contact via the 2,4g.

This has now been working correctly for 2 days.

Only time will tell if this solution is "permenant".

carpe diem

Re: device not connecting to 2.4g

Anonymous — Thu, 01 Aug 2024 11:49:58 GMT

Hi Paul,

Ok thanks for the update and we'll check back in with you after the weekend to see how your connection has been.

Thanks

Michelle

Re: device not connecting to 2.4g

KeithFrench — Sun, 04 Aug 2024 20:55:35 GMT

Hi @Paul71

Which make/model of router do you have & how is this camera supposed to be able to connect to the WiFi:-

WiFi network name & password?
WPS?
Via an app?

Re: device not connecting to 2.4g

Anonymous — Mon, 05 Aug 2024 06:28:26 GMT

Hi Paul,

How are you getting on?

Thanks

Michelle

Re: device not connecting to 2.4g

Paul71 — Mon, 05 Aug 2024 08:57:47 GMT

Router: Talktalk "Fast" 5464-2T4 WIFI hub, via fiber connection

Camera:1080P WIFI CCTV Mini IP camera

Connected to WIFI via its recommended APP where the name and password inputted. It then generates a QR code, shown to the camera for connection to the system

Paul71

Re: device not connecting to 2.4g

KeithFrench — Mon, 05 Aug 2024 09:34:43 GMT

Hi @Paul71

Depending on what you have tried previously, if you did enable & re-enable either WiFi band on this router, there is a bug that the networks won't come back online correctly after doing this. The only workaround currently is to perform a factory reset of your 5464.

Please can you try a factory reset of this first and then I help you if you still can't get it connected.