topic Re: Delivery of WiFi router in Fibre

Delivery of WiFi router

MillieS — Sat, 03 Aug 2024 18:45:03 GMT

I was told that my router would be sent to my current address but I see that the yodel tracking says my new address, how do I fix this as I won't be there to collect or sign for it as my move in date is the day after the expected delivery day. Has anyone encountered this? If so, how did you fix it?

Re: Delivery of WiFi router

Gliwmaeden2 — Sat, 03 Aug 2024 20:27:20 GMT

Have you checked options on the Yodel site itself, @MillieS?

Such as:

https://www.yodel.co.uk/help-centre/how-do-i-rearrange-my-parcel-delivery

Staff are not back on the forum before Monday.

If you still need their help, please ensure you have completed your community forum profile details for them to identify your account.

Go via your avatar; settings; drop down menu; Personal Information.....SAVE CHANGES.

Re: Delivery of WiFi router

MillieS — Sat, 03 Aug 2024 21:19:00 GMT

@Gliwmaeden2 wrote:
Have you checked options on the Yodel site itself, @MillieS?

Such as:

https://www.yodel.co.uk/help-centre/how-do-i-rearrange-my-parcel-delivery

Staff are not back on the forum before Monday.

If you still need their help, please ensure you have completed your community forum profile details for them to identify your account.

Go via your avatar; settings; drop down menu; Personal Information.....SAVE CHANGES.

I dont yet have a tracking number and usually when ive used yodel, its not possible to change the address, only a trusted neighbour/place, I will give talk talk customer support a call tomorrow and see if I can sort it out that way, just thought i should ask. Thank you for your response, I'll also make sure to update my profile details 🙂

Re: Delivery of WiFi router

Gliwmaeden2 — Sat, 03 Aug 2024 21:52:34 GMT

You'll need to use Chat support from 9am, Sunday, @MillieS.

Phone support is not available for most purposes on Sundays:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Delivery of WiFi router

Anonymous — Mon, 05 Aug 2024 06:38:18 GMT

Good morning,

I'm sorry for the delay. Did you manage to chat with our team?

Thanks

Michelle

Re: Delivery of WiFi router

MillieS — Mon, 05 Aug 2024 20:53:30 GMT

Hiya Michelle,

I managed to get everything sorted 🙂 thank you

Re: Delivery of WiFi router

Anonymous — Tue, 06 Aug 2024 05:43:39 GMT

Hello,

I'm glad to hear this 🙂

Thanks

Michelle