topic Re: TV won’t connect to internet in Fibre

TV won’t connect to internet

TelfordEagle — Tue, 06 Aug 2024 09:27:50 GMT

The internet connection on my box has dropped off. I have tried reconnecting but it fails to connect each time. The problem doesn’t appear to the internet itself as other devices are still connected. What can I do to get connected?

Re: TV won’t connect to internet

fr8ys — Tue, 06 Aug 2024 09:30:25 GMT

Which box do you have?

How is the box connected? Wired or WiFi?

Have you tried turning the box off at the mains and also rebooting the router?

Re: TV won’t connect to internet

Karl-TalkTalk — Tue, 06 Aug 2024 09:32:49 GMT

Any error messages or error codes on screen ?

Karl.

Re: TV won’t connect to internet

TelfordEagle — Tue, 06 Aug 2024 09:40:04 GMT

There was an error code when it disconnected but unfortunately I didn’t make a note of it. Now it just says Wi-Fi connection failed when I try to reconnect.

It is a 4k box connected via wi-if. I have turned the box off at the mains but not rebooted the router; reluctant to do that in case it affects anything else.

Re: TV won’t connect to internet

TelfordEagle — Tue, 06 Aug 2024 09:49:39 GMT

Looking at the router, the TV light is not lit. Not sure if it usually is, but could this be part of the problem?

Re: TV won’t connect to internet

Karl-TalkTalk — Tue, 06 Aug 2024 09:56:17 GMT

It does sound like a router issue, reboot the router and retest and see if it will connect.

Karl.

Re: TV won’t connect to internet

TelfordEagle — Tue, 06 Aug 2024 13:56:52 GMT

Thanks, that has resolved the issue.

Re: TV won’t connect to internet

Karl-TalkTalk — Tue, 06 Aug 2024 14:03:28 GMT

No Problem 🙂

Karl