topic Re: Internet speed not good in Fibre

Internet speed not good

Shada — Sat, 10 Aug 2024 12:09:43 GMT

I have Fibre 35, which advertises up to 38mbps, tests run today show upload speed of 13.3 and download speed of 0.84 what can I do to get enough speed to be able to use sky stream (which apparently needs at least 25mbps) ??

Re: Internet speed not good

KeithFrench — Sat, 10 Aug 2024 12:20:50 GMT

What was the minimum download speed promised on your package? If you log into the router, what speeds does it show in the internet connectivity area (often in the initial dashboard area)?

Re: Internet speed not good

Gliwmaeden2 — Sat, 10 Aug 2024 12:21:52 GMT

Do you mean download 13.3 and upload 0.84?

These would be good enough if you were on Fast Broadband, but disappointing on your current package.

Check the guaranteed minimum speed for your contract (nothing to do with average speeds promised in advertising) and you can check the speeds for your line over the past week in My Connection, via Service Status Dashboard.

Re: Internet speed not good

Shada — Sat, 10 Aug 2024 13:02:04 GMT

Have checked the contract info ( took an age to find 😂)

promised speed up to 19.2 mbps. Looks like I need to upgrade my package ….

currently dashboard showing 15.0 upload speed so well within range.

Re: Internet speed not good

Gliwmaeden2 — Sat, 10 Aug 2024 13:40:17 GMT

Your line on FTTC Fibre may not cope with an upgrade, @Shada.

You might be better investigating a Full Fibre product.

But also be aware of admin fees if you upgrade mid contract.

Ask about all these factors. Today:

03451 720088 till 6pm. Not open Sunday. Chat is open both days, live after 9am.

Re: Internet speed not good

Anonymous — Mon, 12 Aug 2024 05:44:53 GMT

Morning,

Is FTTP currently showing as available for you in your My Account?

Thanks

Michelle

Re: Internet speed not good

Shada — Mon, 12 Aug 2024 06:07:51 GMT

Sorry Michelle, have had a look and can’t see anything.

The only upgrade option seems to be to renew my existing contract ??

Re: Internet speed not good

Shada — Mon, 12 Aug 2024 06:09:48 GMT

thank you will give them a ring today

Re: Internet speed not good

Anonymous — Mon, 12 Aug 2024 06:10:16 GMT

Morning,

Ok thanks for checking. I'd recommend live chatting our Loyalty Team as they will be able to check and confirm if there are any upgrades available for you.

Thanks

Michelle

Re: Internet speed not good

Illy7921 — Sat, 28 Dec 2024 19:53:49 GMT

Am on full fiber but unfortunately it keeps sticking after skipping Ads on small you tube clips 😑

Re: Internet speed not good

Anonymous — Mon, 30 Dec 2024 07:54:23 GMT

Hello @Illy7921

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle