topic Re: Loss of Internet Connectivity in Fibre

Loss of Internet Connectivity

Pickled — Mon, 29 Jul 2024 06:49:09 GMT

I keep getting loss of my Internet Connectivity and it has started occuring pretty much constantly, every day it drops out and I run through all the trouble shooting, sometimes it works sometimes it doesn't. I've spent time with live chat as well and that hasn't made any difference. My router is currently flashing a green light and doesn't work. Any ideas what my next steps are as just following the "switch it off and leave it" steps does nothing?

Cheers

Dave

Re: Loss of Internet Connectivity

Debbie-TalkTalk — Mon, 29 Jul 2024 07:17:13 GMT

Hi @Pickled

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Loss of Internet Connectivity

Pickled — Mon, 29 Jul 2024 07:22:50 GMT

All done, cheers

Re: Loss of Internet Connectivity

Debbie-TalkTalk — Mon, 29 Jul 2024 07:37:25 GMT

Hi Pickled

Thanks for updating your Community Profile.

I've completed a line test and this shows that Openreach have carried out work on the line recently and they have advised to allow time for the line to stabilise.

Please can you leave the router connected without rebooting for 48hrs and then I can check the connection stats again on Wednesday?

Re: Loss of Internet Connectivity

Pickled — Mon, 29 Jul 2024 08:14:32 GMT

That's great, thanks for your help.

Re: Loss of Internet Connectivity

Debbie-TalkTalk — Mon, 29 Jul 2024 08:16:43 GMT

Hi Pickled

No problem 🙂

I will post back here on Wednesday.

Thanks again.

Debbie

Re: Loss of Internet Connectivity

Debbie-TalkTalk — Wed, 31 Jul 2024 07:21:45 GMT

Morning Pickled

It looks like DLM is still optimising the line following the work/reset completed by Openreach.

We will check this again on Friday.

Re: Loss of Internet Connectivity

Pickled — Wed, 31 Jul 2024 09:50:06 GMT

Thanks for checking, it's still been temperamental so hopefully will settle down in the next few days!

Re: Loss of Internet Connectivity

Anonymous — Wed, 31 Jul 2024 10:02:45 GMT

Morning,

Ok, we'll re-check the connection stats again on Friday and will post an update here.

Thanks

Michelle

Re: Loss of Internet Connectivity

Chris-TalkTalk — Fri, 02 Aug 2024 07:07:38 GMT

Hi Pickled,

DLM has changed the profile again, has it been any better at your end over the last day or so?

Chris

Re: Loss of Internet Connectivity

Pickled — Tue, 06 Aug 2024 12:30:48 GMT

It seems to have been better over the past couple of days, cheers

Re: Loss of Internet Connectivity

Chris-TalkTalk — Tue, 06 Aug 2024 12:37:26 GMT

That's great, thanks for letting us know

Chris

Re: Loss of Internet Connectivity

Pickled — Sat, 10 Aug 2024 07:38:17 GMT

My Internet has gone down again now, and has been down for about an hour. Is there anything that can be looked at again?

Cheers

Re: Loss of Internet Connectivity

Anonymous — Mon, 12 Aug 2024 06:01:49 GMT

Good morning,

I'm sorry for the delay. How has your connection been since your last post?

Michelle

Re: Loss of Internet Connectivity

Pickled — Mon, 12 Aug 2024 19:44:04 GMT

It's been pretty terrible to be honest, works for a bit then goes down. Got a green flashing light on the router now and no internet. What are my next steps please as this is getting increasingly frustrating.

Re: Loss of Internet Connectivity

Debbie-TalkTalk — Tue, 13 Aug 2024 06:23:17 GMT

Hi Pickled

I'm really sorry to hear this.

If the connection is dropping with 2 different routers at the test socket then the next step will be to arrange an Openreach engineer visit.

Re: Loss of Internet Connectivity

Pickled — Tue, 27 Aug 2024 18:00:01 GMT

I've been on holiday so I've only just seen the response. It's still dropping out regularly, currently got an orange light on the router and no internet. What are my next steps?

Re: Loss of Internet Connectivity

Gliwmaeden2 — Tue, 27 Aug 2024 18:40:35 GMT

You'll need to check the diary to give staff best availability if you want them to arrange an engineer visit, @Pickled.

They'll request that you accept potential engineer charges, so it's worth taking time to read this information page:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

I'll re-escalate this thread for you so that it is back in the queue for attention from staff. They'll be on here during the day, @Pickled.

Re: Loss of Internet Connectivity

Chris-TalkTalk — Wed, 28 Aug 2024 06:59:57 GMT

Hi Pickled,

I'm sorry to hear that you're still experiencing problems. Are you currently experiencing any problems with your telephone service? Is there a dial tone? any noise on the line?

Chris

Re: Loss of Internet Connectivity

Pickled — Wed, 28 Aug 2024 10:32:52 GMT

I can't check this I'm afraid as I don't have a landline phone anymore.