topic Re: No internet connection in Fibre

No internet connection

Jennarobinson200 — Mon, 12 Aug 2024 06:33:58 GMT

Devices are connecting to our broadband, but it is saying no internet connection. Been like this at least 24 hours despite doing all the troubleshooting. Help!

Re: No internet connection

Debbie-TalkTalk — Mon, 12 Aug 2024 06:49:00 GMT

Hi @Jennarobinson200

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: No internet connection

Jennarobinson200 — Mon, 12 Aug 2024 06:53:43 GMT

Hi, I don’t know my TALKTALK landline number and I can’t log in due to the TALKTALK website not working on my devices! My name is Jenna Robinson

Re: No internet connection

Debbie-TalkTalk — Mon, 12 Aug 2024 06:57:40 GMT

Hi @Jennarobinson200

Ok no problem. Please can you add your TalkTalk account number to your Community Profile (Please don't post this information on the thread)

Re: No internet connection

Jennarobinson200 — Mon, 12 Aug 2024 07:01:44 GMT

@Debbie-TalkTalk I’ve put it in the ‘TALKTALK landline number’ part

Re: No internet connection

Debbie-TalkTalk — Mon, 12 Aug 2024 07:08:53 GMT

Hi @Jennarobinson200

Thanks for adding your details.

The line test had detected a potential issue. Is the router currently connected at the test socket?

Re: No internet connection

Jennarobinson200 — Mon, 12 Aug 2024 07:11:28 GMT

@Debbie-TalkTalk It is

Re: No internet connection

Debbie-TalkTalk — Mon, 12 Aug 2024 07:26:22 GMT

Hi @Jennarobinson200

Thanks for confirming this. I've escalated this fault straight over to Openreach to be investigated by a line engineer.

I will continue to monitor for further updates and I will post back here as soon as I have additional information.

Thanks again.

Debbie

Re: No internet connection

Jennarobinson200 — Mon, 12 Aug 2024 11:34:04 GMT

@Debbie-TalkTalk Is there any news?

Re: No internet connection

Debbie-TalkTalk — Mon, 12 Aug 2024 11:48:02 GMT

Hi @Jennarobinson200

Openreach have assigned the fault to the line engineers, we are just waiting on additional updates.

Thanks

Debbie

Re: No internet connection

Debbie-TalkTalk — Tue, 13 Aug 2024 12:04:06 GMT

Hi @Jennarobinson200

Openreach have now closed the fault as resolved.

Is everything working ok now?