topic Re: Wrong Address in Fibre

Wrong Address

sheriff123 — Tue, 13 Aug 2024 08:30:31 GMT

Hello,

I have just joined Talktalk and had the broadband device delivered yesterday. I did not realize this till yesterday, but it seems that I had provided the wrong address when sorting out the broadband deal. The address is only a minute's walk from my address, but the postcode is incorrect. The delivery driver helped me understand this.

The issue now is that I have an engineer coming tomorrow to set up the broadband. They will go to the wrong address. I am also wondering if the evaluation on the property is now invalid, meaning, can they still go for the installation if I had provided the wrong address, or will the order have to be canceled?

Re: Wrong Address

Gliwmaeden2 — Tue, 13 Aug 2024 09:27:22 GMT

Contact Talktalk straight away, @sheriff123, as packages are specific to each house's line:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Wrong Address

Arne-TalkTalk — Tue, 13 Aug 2024 10:55:46 GMT

Hi @sheriff123

You will need to call us ASAP, the order will have to be stopped and re-ordered.

The engineer may do work and cut off the people in the other address.