topic No phone or internet for 6 Weeks,reported 3 times and still nothing done in Fibre

No phone or internet for 6 Weeks,reported 3 times and still nothing done

highbeam999 — Tue, 13 Aug 2024 17:46:20 GMT

The fault is outside my property,was told each time someone would be seeing to this in 3 working days but on it goes

Re: No phone or internet for 6 Weeks,reported 3 times and still nothing done

Anonymous — Wed, 14 Aug 2024 08:14:36 GMT

Morning,

I'm really sorry to hear this. The line test is still detecting an external line fault so I've escalated this back to Openreach again now. It looks like previously an engineer visit to the property was requested. Could you provide a few days availability please AM (8-1) and PM (1-6) and also confirm that you accept possible time related charges if the fault is found to be in your property or with your own equipment, and we can arrange a visit if Openreach advise that this is now required.

Can I just confirm that you have tested with 2 different phones at the test socket please?

I'll ask my colleague Karl to check the fault first thing in the morning for an update and if Openreach are advising that the visit to the property is required then he can arrange this here for you.

Thanks

Michelle

Re: No phone or internet for 6 Weeks,reported 3 times and still nothing done

highbeam999 — Thu, 15 Aug 2024 02:12:49 GMT

Yes I have tried different phones in the socket , each time I have reported it I was told it was outside my house but if they need to be in I can arrange to be in whenever they want as long as they tell me when it's likely to be..

Re: No phone or internet for 6 Weeks,reported 3 times and still nothing done

Karl-TalkTalk — Thu, 15 Aug 2024 08:52:26 GMT

There is an open fault with Openreach currently, Their testing has also shown a fault and they are currently investigating. We can check back with them after the weekend.

Thanks

Karl.