topic Re: Contract renewal in Fibre

Contract renewal

caprichosa — Thu, 15 Aug 2024 12:42:02 GMT

I received an email from TT yesterday reminding me that my current contract expires next month. It also showed 2 options available to me:

Renew your Fibre 65 contract
£28.00 per month for 24 months

Or:

Upgrade to Full Fibre 150
£28.00 per month for 24 months

Unfortunately, in both cases, I am being asked to call 0800 093 7307 if I wish to proceed. As I am severely hearing-impaired, this is not an option.

I had hoped to be able to renew with one of those options via my online account, but it only shows a renewal price of £35 month!! Why are the offers which have been emailed to me not shown in my online account?

In the past, I have used Live Chat to renew my contract, but can no longer see this as an available option.

Any suggestions on how I can sort this without a phone call which I am incapable of making...?

Thanks in advance.

Re: Contract renewal

fr8ys — Thu, 15 Aug 2024 12:51:28 GMT

If you wish to chat online, there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

You may have to refresh during busy periods.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Contract renewal

Gliwmaeden2 — Thu, 15 Aug 2024 13:23:39 GMT

@caprichosa, the offers via My Account are rarely the best available so do follow the advice.

If not happy with the first offer, try again, as it can vary from agent to agent.

Re: Contract renewal

caprichosa — Thu, 15 Aug 2024 14:07:42 GMT

Thanks. I have just finished negotiating a new 24 month contract via Live Chat. It was a little stressful and frustrating (as usual!), but I got there in the end! 😁

Re: Contract renewal

caprichosa — Thu, 15 Aug 2024 14:08:39 GMT

Thanks. I used the link and was lucky enough to be connected almost straight away. Have now sorted out my new contract.

Re: Contract renewal

fr8ys — Thu, 15 Aug 2024 14:30:18 GMT

Good news.

Thanks for letting us know.