topic Re: Trouble connecting TV to eero in Fibre

Trouble connecting TV to eero

Jheot — Thu, 15 Aug 2024 14:33:19 GMT

Hi,

I have a new eero router which is working fine and connect to all my devices.

however, no matter what o do it won’t connect to my smart TV.
the TV. I’ve done the switched off at the plug truck, reset the TV and tried to connect from scratch but nothing.
each time it says the following (see photo)

I have another TV which is the same TV in another room. This one connected fine?

any suggestions?

Re: Trouble connecting TV to eero

Karl-TalkTalk — Thu, 15 Aug 2024 14:46:00 GMT

If the other TV is exactly the same, then I would suspect something on the TV itself. See if there is an option to factory reset the TV to restore all default settings, then try again.

Karl.

Re: Trouble connecting TV to eero

Jheot — Thu, 15 Aug 2024 15:01:29 GMT

Thanks! I have tried factory reset and still nothing?

seems odd?

Re: Trouble connecting TV to eero

Karl-TalkTalk — Fri, 16 Aug 2024 05:59:50 GMT

Very Odd. All I can think off, is maybe a clash of names of devices. Try turning off the connected TV at the mains, then try to connect the 2nd TV again and see what happens.

Thanks

Karl.

Re: Trouble connecting TV to eero

Jheot — Fri, 16 Aug 2024 06:24:39 GMT

I’ve just tried this. Unfortunately no joy!

Anything else I can try?

Re: Trouble connecting TV to eero

Karl-TalkTalk — Fri, 16 Aug 2024 06:28:46 GMT

Did you reboot the router before trying to connect the 2nd TV ?

Thanks

Karl.

Re: Trouble connecting TV to eero

Jheot — Fri, 16 Aug 2024 11:27:59 GMT

I’ve unplugged the router and no joy. Not sure if I should completely reset it? Plus not sure how?

Re: Trouble connecting TV to eero

Karl-TalkTalk — Fri, 16 Aug 2024 12:28:34 GMT

It is a really strange one, if all equipment has been rebooted, I do not think resetting the router would change anything. As you have 2 TV's of the same model, and one is connecting without issue, that would indicate there is nothing specific with the router / network blocking the TV directly.

I can only conclude there must be some setting on the TV itself that is stopping this.

I'm not sure if the TV will allow you to set a static IP address to see if that will allow it to connect.

Karl.

Re: Trouble connecting TV to eero

Jheot — Fri, 16 Aug 2024 14:02:02 GMT

I don’t know how to do this? Any pointers as to what I’m doing?

Re: Trouble connecting TV to eero

Jheot — Fri, 16 Aug 2024 15:58:59 GMT

I’ve managed to connect to a mobile router!

does this give any more answers? Tv is fine connecting to this? Can’t be a tv fault?

Re: Trouble connecting TV to eero

Anonymous — Mon, 19 Aug 2024 05:37:04 GMT

Morning,

@KeithFrench - have you ever come across this before?

Thanks

Michelle

Re: Trouble connecting TV to eero

KeithFrench — Mon, 19 Aug 2024 08:26:10 GMT

From what I can glean @Anonymous the TV connects, or should do, to the eero via wireless.

@Jheot does the TV detect your wireless network of the eero? Does the TV support both the 2.4GHz and the 5GHz WiFi bands? I assume the TV should connect via the eero's username/password, rather than WPS or an app?

Re: Trouble connecting TV to eero

Anonymous — Mon, 19 Aug 2024 08:27:00 GMT

Thanks @KeithFrench

Michelle