topic Re: Sagecom FAST 5364-3.TB weak signal in certain important locations in Fibre

Sagecom FAST 5364-3.TB weak signal in certain important locations

Cornflakefan — Sat, 17 Aug 2024 11:57:18 GMT

I have been trying to improve my system for many years with very limited success. Due to my mobility and health problems, I have had to have a ring doorbell camera and outdoor key safe installed. Now this problem can no longer be accepted as the doorbell only gets a very weak signal RSSI -85 and often loses connection. I have moved the router to the only location possible to get the strongest signal, and using premium twisted core copper cables to negate signal loss of distance between router and master socket. I urgently need a way to extend the range of my wifi signal so I can let emergency or postal services know how to get my door keys if I am unable to get downstairs to answer the door. My flat is only a 1st floor 2 bedroom so I can not even understand why I should need an extender, but nothing talktalk or myself has done much to improve my wifi. The router is in the front room, my bedroom being the furthest distance also has alexa losing connection often not allowing it to conduct services for me. I tried everything I can think of so would really appreciate if someone could help with this.

regards

Russ

Re: Sagecom FAST 5364-3.TB weak signal in certain important locations

KeithFrench — Sat, 17 Aug 2024 12:01:38 GMT

Hi @Cornflakefan

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Depending on what I find I can put a recommendation into TalkTalk for you to improve your WiFi reception.

Re: Sagecom FAST 5364-3.TB weak signal in certain important locations

Cornflakefan — Sat, 17 Aug 2024 13:05:20 GMT

Thanks for the offer Keith, I have had talktalk customer service look into this many times, also they have reset and tweaked my router and I am still getting no improvement. They recently sent a Super mail that yet again showed things you can do to improve wifi and router etc ALL of which have been done many times with no improvement, even offered to send out a new router but I told them they tried that 2 years ago and it made no improvement as that was not the problem

regards

Russ

Re: Sagecom FAST 5364-3.TB weak signal in certain important locations

KeithFrench — Sat, 17 Aug 2024 13:39:52 GMT

My help is nothing like what Customer Services can deal with. In fact I am often asked to help out on here by the TalkTalk forum support staff with WiFi issues. I can provide help, over & above what TalkTalk (or any ISP) can do. The choice is yours though, you do not have to accept my help.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Sagecom FAST 5364-3.TB weak signal in certain important locations

Cornflakefan — Sat, 17 Aug 2024 19:18:35 GMT

Thanks again Keith, I was not trying to belittle you or anything like that. It is just that talktalk is trying something so I do not think it wise to do too many changes at once or if one works you would not know which one. I am still unable to access my talk talk mail account that has never been used, I keep getting black screened or a message like in the screenshot. I am sorry if you took offence at my reply but to be honest I am not very tech minded and you responded so quickly, I thought it would take days or weeks to get a reply. As soon as the planned changes take effect, I will inform you either way.
once again, thanks for the too fast reply😂😂😂 but as a non techy can't handle too many changes at once or I will understand or learn nothing.

Best regards

Russ

Re: Sagecom FAST 5364-3.TB weak signal in certain important locations

Cornflakefan — Sun, 18 Aug 2024 08:12:24 GMT

Edit: screenshots removed as they contained the customer's phone number. Never disclose personal information on a public forum.

Re: Sagecom FAST 5364-3.TB weak signal in certain important locations

KeithFrench — Sun, 18 Aug 2024 08:06:52 GMT

Hi @Cornflakefan

You have not offended me in the slightest. If you do want my help at a later date, just let me know.

Re: Sagecom FAST 5364-3.TB weak signal in certain important locations

Anonymous — Mon, 19 Aug 2024 06:09:26 GMT

Morning,

I'm sorry to hear this. Would you like us to send a wifi extender to see how the connection compares?

Thanks

Michelle

Re: Sagecom FAST 5364-3.TB weak signal in certain important locations

Cornflakefan — Tue, 20 Aug 2024 10:21:35 GMT

One was ordered last Friday or Saturday but is still not showing on my orders so I am not sure what is happening

Re: Sagecom FAST 5364-3.TB weak signal in certain important locations

KeithFrench — Tue, 20 Aug 2024 10:40:16 GMT

Hi @Cornflakefan

When you do receive your Version 2 FAST 266 WiFi booster, please can you follow these extra steps when setting it up:-

Very important. Prior to any attempt to connect the F266 to the router, that router MUST be running firmware V202 as a minimum, not V174 or older.

Then place the F266 near the router & attempt a WPS connection of it to the router as mentioned below. After a successful WPS connection, leave the F266 where it is for 30 mins to allow for firmware updates and then, if stable, it can be turned off & relocated to its desired location.

Re: Sagecom FAST 5364-3.TB weak signal in certain important locations

KeithFrench — Tue, 20 Aug 2024 10:41:02 GMT

Hi @Cornflakefan

I will ask TalkTalk to confirm the order status for you now.

Re: Sagecom FAST 5364-3.TB weak signal in certain important locations

Anonymous — Tue, 20 Aug 2024 11:17:04 GMT

Good afternoon,

I can see that this was dispatched yesterday so this should arrive either tomorrow or Thursday.

Thanks

Michelle