topic Re: New TalkTalk Booster not working in Fibre

New TalkTalk Booster not working

MakeItWorkPlease — Mon, 29 Jul 2024 11:51:09 GMT

I have fibre 65 internet and it works fine.

Received the new Sagemcom F@st 266 UK V2 booster from talktalk the other day. The setup works fine and it goes through the lights, etc.. and it "works". i.e. solid blue light after the WPS procedure. But after a minute or two the light changes to flashing orange and it no longer works.

Have restarted the router and booster numerous times and the same always happens.

Setup is done very close to the router. The router is also compatible. Its a Sagemcom Fast 5464.

Is something wrong with my booster?

Thanks.

Re: New TalkTalk Booster not working

Chris-TalkTalk — Mon, 29 Jul 2024 12:01:26 GMT

Hi MakeItWorkPlease,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: New TalkTalk Booster not working

MakeItWorkPlease — Mon, 29 Jul 2024 12:04:29 GMT

Hi, all done. thanks for looking into this.

Re: New TalkTalk Booster not working

Chris-TalkTalk — Mon, 29 Jul 2024 12:12:22 GMT

Thanks. So does the booster still lose connectivity even when it's connected to an electrical socket near the router?

Chris

Re: New TalkTalk Booster not working

MakeItWorkPlease — Mon, 29 Jul 2024 12:19:48 GMT

yes, having them side by side and establishing a connection (solid blue light) just leaving it alone for 2 minutes and the light will change to flashing orange. The booster then has to be reset as it just stays flashing orange forever otherwise.

Re: New TalkTalk Booster not working

Chris-TalkTalk — Mon, 29 Jul 2024 12:22:36 GMT

OK thanks, is the booster connected directly to a wall socket and not connected to an electrical extension lead?

Chris

Re: New TalkTalk Booster not working

MakeItWorkPlease — Mon, 29 Jul 2024 12:23:26 GMT

yes, all tests were done connected to a socket directly. different sockets were used too.

Re: New TalkTalk Booster not working

Chris-TalkTalk — Mon, 29 Jul 2024 12:49:12 GMT

OK thanks. Could you take a look at the following help article - Setting up and positioning your Wi-Fi Booster - TalkTalk Help & Support

If you could just make sure that you are following the instructions correctly. If then you still have the same issue please let us know

Chris

Re: New TalkTalk Booster not working

MakeItWorkPlease — Mon, 29 Jul 2024 13:08:29 GMT

Hi, the guide you sent is not for the booster I have. My booster only has 1 LED light. Regardless, I have followed the setup that came with it in full and it still does not work. The guide is similar to the one you sent but it has different LED responses, button hold times, etc...

The issue is still the same, it connected for 2 minutes and then goes into "error" mode.

Re: New TalkTalk Booster not working

Chris-TalkTalk — Mon, 29 Jul 2024 13:10:24 GMT

OK thanks for trying. I can arrange to send another booster to test with, would you like me to do this?

Chris

Re: New TalkTalk Booster not working

MakeItWorkPlease — Mon, 29 Jul 2024 13:31:00 GMT

Hi Chris,

Yes, if you can that would be great. Thanks.

Re: New TalkTalk Booster not working

Chris-TalkTalk — Tue, 30 Jul 2024 07:33:31 GMT

OK, I've ordered the booster and a returns bag to send the old one back in

Re: New TalkTalk Booster not working

KeithFrench — Wed, 31 Jul 2024 08:55:11 GMT

I am helping another customer currently, who also has the Version 2 FAST266 booster and is experiencing an unstable connection like yours. What firmware is on your router?

To confirm if this is the same issue or not, I will need you to run a free WiFi analyser app for me & get me some information from that. If you are happy to do this, with my help every step of the way, then please let me know.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: New TalkTalk Booster not working

MakeItWorkPlease — Wed, 31 Jul 2024 09:38:32 GMT

Hi Keith,

The last digits of the firmware was 177 if I remember correctly.

What information would you be after on the wifi analyser? Does the booster have to be on during the check? If so, what stage do you want it in? I.e. solid orange (ready to pair) or when it is blue for 2 minutes after setting up?

Re: New TalkTalk Booster not working

KeithFrench — Wed, 31 Jul 2024 09:59:48 GMT

Hi @MakeItWorkPlease

The booster needs to be on, but in a failed state.

The firmware that you have on your router will be V174 then.

Do you have an analyser & if so which one, as not all will display the information I require? I can send you my guide that covers the best free WiFi analysers & how to use them if you want. I would need to see screenshots of the main AP view & the 5GHz channel displays,

Re: New TalkTalk Booster not working

KeithFrench — Thu, 01 Aug 2024 10:05:54 GMT

Hi @MakeItWorkPlease

How are you getting on, do you want me to supply you with my guide on getting me the diagnostic information from a WiFi analyser?

Re: New TalkTalk Booster not working

MakeItWorkPlease — Thu, 01 Aug 2024 13:03:11 GMT

Yes, please send the guide over and I can get you the screenshots.

Re: New TalkTalk Booster not working

KeithFrench — Thu, 01 Aug 2024 13:54:19 GMT

Hi @MakeItWorkPlease

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

Re: New TalkTalk Booster not working

KeithFrench — Thu, 01 Aug 2024 18:14:34 GMT

I forgot to say, please don't use NetSpot as in this case, it won't give me the information that I need.

Re: New TalkTalk Booster not working

Anonymous — Mon, 05 Aug 2024 05:49:02 GMT

Morning,

How are you getting on?

Thanks

Michelle