topic Re: No blue light on router to show internet connection in Fibre

No blue light on router to show internet connection

Dilcia — Tue, 20 Aug 2024 11:24:18 GMT

I was on my Amazon Fire and the internet was working. I started up my laptop and there was none. I checked the router and the blue light which should be on was not. I did all the instruction of turning off everything etc and the router would have a flashing red light the no light at all.

I left everything for a couple of hours and went back on the tablet and the internet was working though the light on the router was still off. I came back on the laptop and did a test on here and the internet is fine. The blue light is still missing from the router.

I'm not sure if what to do. Should I get a new router perhaps it's just the 'bulb' or the blue light that is gone. Any suggestions

Re: No blue light on router to show internet connection

Anonymous — Tue, 20 Aug 2024 11:29:44 GMT

Good afternoon,

I'm sorry to hear this. I've run a test on your line now which has detected a potential voice fault, however the line is showing in sync. Is it just the laptop which won't connect? How is the voice service? Do you have a dial tone and is there any noise on the line?

Thanks

Michelle

Re: No blue light on router to show internet connection

Dilcia — Tue, 20 Aug 2024 19:38:07 GMT

As I said the Amazon fire had no internet connection either. However, as I have said both it and the laptop now are working. I did have a problem Sunday when the sound went off my laptop is that the voice problem you mention? I don't know what you mean by a dial tone or noise. I just had no internet connection.

Re: No blue light on router to show internet connection

Debbie-TalkTalk — Wed, 21 Aug 2024 07:06:31 GMT

Hi @Dilcia

Thanks for your reply.

Would you like me to send a new router for testing first so we can rule this out?

Re: No blue light on router to show internet connection

Dilcia — Wed, 21 Aug 2024 11:07:05 GMT

Yes please send me one.

Re: No blue light on router to show internet connection

Karl-TalkTalk — Wed, 21 Aug 2024 11:11:16 GMT

A router has been ordered and is on the way.

Thanks

Karl.