topic Re: 2.4ghz Devices on Eero in Fibre

2.4ghz Devices on Eero

jsr22788 — Thu, 15 Aug 2024 19:33:59 GMT

Hi all,

I have look at other posts relating to this but can't find a solution.

I've set up my new Eero box today and have managed to connect most devices without issue, however I haven't been able to connect any 2.4ghz devices. When I temporarily disabled the 5ghz network within the app, I lose the SSID to connect to (and my 5ghz devices disconnect entirely). The 2.4ghz devices are mostly smart switches, sockets and lights, and also a Nest DoorBell and Robo Vacuum.

Any help would be greatly appreciated, this has driven me made this afternoon.

Re: 2.4ghz Devices on Eero

fr8ys — Thu, 15 Aug 2024 19:39:39 GMT

Open the app and go to settings / troubleshooting.

Then my devices won't connect.

Then there is help on 2.4 devices and the option to temporarily pause 5ghz.

I haven't done any further so give it a try and let us know how you get on.

Re: 2.4ghz Devices on Eero

jsr22788 — Thu, 15 Aug 2024 19:43:56 GMT

Thank you for replying. I've already done this and when I paused the 5ghz network within the app, I lose the SSID to connect to (and my 5ghz devices disconnect entirely).

Re: 2.4ghz Devices on Eero

fr8ys — Thu, 15 Aug 2024 21:11:29 GMT

@KeithFrench any ideas?

Pausing the 5ghz band by its nature should only temporarily pause the devices @jsr22788 . Do you mean they lose connection and you then have to reconnect those devices when bring 5ghz back on line?

Hopefully Keith may be able to help otherwise it's wait until staff are back Monday.

Re: 2.4ghz Devices on Eero

KeithFrench — Fri, 16 Aug 2024 08:55:20 GMT

Hi @jsr22788

The 2.4GHz band could be suffering badly with WiFi interference, plus the location of your eero needs to be considered as well. Where is the router compared to these 2.4GHz band devices? If none of them will connect it might be that they require Legacy mode to be enabled within the eero app:-

Tap Settings on the bottom right of your screen
Now select Troubleshooting
Tap My device won't connect
Then choose My device can't detect Wi-Fi 6
Toggle Legacy Mode on

I can also help a lot with all WiFi interference issues, but let's first deal with everything else above.

Re: 2.4ghz Devices on Eero

jsr22788 — Tue, 20 Aug 2024 16:08:00 GMT

Hi Keith, thank you for your reply.

I've had some success obtained by moving the 2.4ghz devices closer to the Eero box and then moving the box to the other side of a storage unit, the difference of less than a metre. I can now connect, and the connection seems to stay when I put the devices back in their place.

Thank you once again

Re: 2.4ghz Devices on Eero

KeithFrench — Tue, 20 Aug 2024 20:56:28 GMT

You are welcome. Do you just have the one eero & is it an eero 6 or eero Pro 6?

Re: 2.4ghz Devices on Eero

jsr22788 — Wed, 21 Aug 2024 10:07:43 GMT

We have one Eero, and it is an Eero 6 pro.

Re: 2.4ghz Devices on Eero

KeithFrench — Wed, 21 Aug 2024 10:13:06 GMT

Thanks for that, I will just speak to TalkTalk.