topic Re: WiFi hub IPhone Bug in Fibre

WiFi hub IPhone Bug

Deanosafc24 — Sat, 17 Aug 2024 18:13:56 GMT

So I think we have established that this No Internet Connection is a problem with the Sagemcom routers themselves

Re: WiFi hub IPhone Bug

KeithFrench — Sun, 18 Aug 2024 11:59:11 GMT

The TalkTalk Devices team are working on this, beyond that no one knows what the outcome will be.

Re: WiFi hub IPhone Bug

Deanosafc24 — Sun, 18 Aug 2024 19:17:22 GMT

Any updates on this bug

Re: WiFi hub IPhone Bug

Anonymous — Mon, 19 Aug 2024 06:41:28 GMT

Morning,

Apologies, not as yet. We'll chase this again now with our Devices Team.

Michelle

Re: WiFi hub IPhone Bug

Deanosafc24 — Mon, 19 Aug 2024 13:00:57 GMT

Any update on this bug

Re: WiFi hub IPhone Bug

Anonymous — Tue, 20 Aug 2024 05:40:54 GMT

Morning,

Apologies, it's still under investigation with our Devices Team and Sagemcom. It doesn't appear to be affecting everyone which is why it's taking longer to investigate.

Thanks

Michelle

Re: WiFi hub IPhone Bug

Deanosafc24 — Wed, 21 Aug 2024 17:17:52 GMT

Are there anymore updates? Because it’s still happening. Thx

Re: WiFi hub IPhone Bug

Deanosafc24 — Wed, 21 Aug 2024 17:18:43 GMT

Are there any updates on this? It’s still happening

Re: WiFi hub IPhone Bug

Karl-TalkTalk — Thu, 22 Aug 2024 07:19:48 GMT

No updates as yet, this has been passed to Sagemcom who are investigating.

Thanks

Karl.

Re: WiFi hub IPhone Bug

Karl-TalkTalk — Thu, 22 Aug 2024 13:27:56 GMT

Our devices Team - after speaking with sagemcom have asked if you can test the following.

When the connection fails, can you try accessing a website via IP address for example 142.251.36.46 (google.com)

This will bypass DNS.

Thanks

Karl.