topic Disconnection sometimes full and sometimes just WiFi in Fibre

Disconnection sometimes full and sometimes just WiFi

jimmymumu — Fri, 23 Aug 2024 09:42:07 GMT

I seem to be having a bit of a problem with stability. At least once a week i keep getting disconnected, sometimes more. WiFi seems to go off almost every day too. Nothing has changed in my setup. I'm currently using the black and orange WiFi hub on windows 11

Re: Disconnection sometimes full and sometimes just WiFi

Karl-TalkTalk — Fri, 23 Aug 2024 09:57:28 GMT

Tests are clear, is it only Wi-Fi devices that drop daily ?

Thanks

Karl.

Re: Disconnection sometimes full and sometimes just WiFi

jimmymumu — Fri, 23 Aug 2024 10:45:06 GMT

Yes, Wifi drops daily but at least once a week i get fully disconnected from the internet too. I've turn the Wifi hub off for an hour or so to reset it, but no joy

Re: Disconnection sometimes full and sometimes just WiFi

Karl-TalkTalk — Fri, 23 Aug 2024 10:57:23 GMT

I'll update the firmware and see how this is over the weekend.

Thanks

Karl.

Re: Disconnection sometimes full and sometimes just WiFi

jimmymumu — Fri, 23 Aug 2024 11:07:25 GMT

Thank you

Re: Disconnection sometimes full and sometimes just WiFi

Karl-TalkTalk — Fri, 23 Aug 2024 11:11:49 GMT

No Problem 🙂

Karl

Re: Disconnection sometimes full and sometimes just WiFi

jimmymumu — Mon, 02 Sep 2024 22:47:51 GMT

I'm still having connection problems. I've been fully disconnected 2 days in a row and possibly more. On the logs, I can see the disconnections and such. It's gone off twice today and now my speed has been reduced to 41mbps from 56mbps. I'm not plugged into an extension the router is 2 feet away from the master socket. My home phone went off too, earlier Could someone try another line test, please because it appears to be getting worse.
I shall turn my router off for the night to see if that helps

Re: Disconnection sometimes full and sometimes just WiFi

Debbie-TalkTalk — Tue, 03 Sep 2024 06:50:34 GMT

Hi jimmymumu

I'm really sorry to hear this.

The line tests are clear - no faults detected.

Are wired devices also dropping connection?

Re: Disconnection sometimes full and sometimes just WiFi

jimmymumu — Tue, 03 Sep 2024 08:44:45 GMT

Yes. It's not just wifi that's going down. My pc is connected directly to the router. The router shows there's no connection, via the flashing amber light. I don't understand how it can be an internal problem, when I'm plugged directly into the main socket, without an extension. Could it be my router?

Re: Disconnection sometimes full and sometimes just WiFi

Debbie-TalkTalk — Tue, 03 Sep 2024 08:46:22 GMT

Hi jimmymumu

Is the router at the test socket?

When did we last send you a replacement router?

Re: Disconnection sometimes full and sometimes just WiFi

jimmymumu — Tue, 03 Sep 2024 09:02:09 GMT

It is yes. From my records, it's about 3.5 years ago. i returned my last one as requested

Re: Disconnection sometimes full and sometimes just WiFi

Debbie-TalkTalk — Tue, 03 Sep 2024 09:26:12 GMT

Hi jimmymumu

Would you like me to send a replacement router now for testing?

Re: Disconnection sometimes full and sometimes just WiFi

jimmymumu — Tue, 03 Sep 2024 10:04:05 GMT

Yes, please. If this fixes the issue, do I return my old one?

Re: Disconnection sometimes full and sometimes just WiFi

Debbie-TalkTalk — Tue, 03 Sep 2024 11:22:56 GMT

Hi @jimmymumu

The replacement router is on its way and a returns bag for your current router.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares.

Thanks

Debbie

Re: Disconnection sometimes full and sometimes just WiFi

jimmymumu — Tue, 03 Sep 2024 13:16:14 GMT

Thank you

Re: Disconnection sometimes full and sometimes just WiFi

Debbie-TalkTalk — Tue, 03 Sep 2024 13:29:15 GMT

Hi jimmymumu

No problem 🙂

Thanks

Debbie

Re: Disconnection sometimes full and sometimes just WiFi

Debbie-TalkTalk — Fri, 06 Sep 2024 06:33:07 GMT

Hi @jimmymumu

Have you received the replacement router?

Re: Disconnection sometimes full and sometimes just WiFi

jimmymumu — Fri, 06 Sep 2024 08:20:02 GMT

Yes. thank you. I've got it plugged into the test socket for a few days, so far 20 hours without losing connection. Thanks again

Re: Disconnection sometimes full and sometimes just WiFi

Debbie-TalkTalk — Fri, 06 Sep 2024 08:24:02 GMT

Hi @jimmymumu

That's great 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie

Re: Disconnection sometimes full and sometimes just WiFi

jimmymumu — Thu, 12 Sep 2024 15:30:00 GMT

Hi Debbie. Could you let the powers that be know, that there will be a delay in returning my old router? My mother-in-law passed away on Monday and my time is being taken up with trying to sort everything out. Thank you