topic Re: Reason for engineer visit in Fibre

Reason for engineer visit

Coazzi — Sun, 25 Aug 2024 07:57:05 GMT

I have been on fttc for over 10 years with three separate providers including Talktalk. Now coming back and ordering Fibre 65 an Openreach engineer has been scheduled to come to connect your broadband. Why?

Could this be because whilst my account address is correct the 'order tracking' one is not. I have been on support chat to point this out and the router has now been sent correctly but the agent made no reply on the erroneous address for the engineer visit.

Re: Reason for engineer visit

Gliwmaeden2 — Sun, 25 Aug 2024 08:20:12 GMT

When you take up FTTC they like you to be around on the day of a switch in case an engineer does need to visit the property, @Coazzi.

Staff won't be on here till at least Monday to check what's going on with the address details etc.

Re: Reason for engineer visit

Debbie-TalkTalk — Mon, 26 Aug 2024 07:30:43 GMT

Hi Coazzi

Can I just check, have you ordered FTTC or FTTP?

Re: Reason for engineer visit

Coazzi — Mon, 26 Aug 2024 08:31:42 GMT

Hi Debbie

FTTC

Same as before.

Re: Reason for engineer visit

Debbie-TalkTalk — Tue, 27 Aug 2024 08:56:23 GMT

Hi Coazzi

Thanks for your reply.

It does show that an appointment to the property is required for the installation.

Openreach may however on the day contact you if they don't need to attend and if they can activate the line without needing to gain access.

Re: Reason for engineer visit

Coazzi — Tue, 27 Aug 2024 09:16:09 GMT

OK, thanks for your help.

I guess I will just have to wait on the day and see.

Re: Reason for engineer visit

Debbie-TalkTalk — Tue, 27 Aug 2024 09:25:02 GMT

Hi Coazzi

Apologies again. If you do experience any issues on the day then please let us know.