topic Re: Wifi. in Fibre

Wifi.

Jojolilisw — Tue, 27 Aug 2024 09:17:34 GMT

Hi, my Internet within the home has gotten worse over last 6 months. Speed to house is a constant 80,but within it's 18mbs.im fibre 65. Could it be the router or would an upgrade to fibre 900 be needed

Re: Wifi.

Anonymous — Tue, 27 Aug 2024 09:19:25 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Wifi.

Jojolilisw — Tue, 27 Aug 2024 11:41:04 GMT

Profile updates

Re: Wifi.

Anonymous — Tue, 27 Aug 2024 11:45:22 GMT

Hello again,

Thank you. I've run a test on the line now which hasn't detected a fault and the sync speed looks very consistent. Could you try powering down the router for a full 30 minutes and then retest the speeds again please. This will reset the current session and can often increase the throughput speeds. Please let us know how you get on.

Thanks

Michelle

Re: Wifi.

Jojolilisw — Tue, 27 Aug 2024 12:56:53 GMT

Hi I've done 30 min reset & the speed is worse 11mbs.

Re: Wifi.

Anonymous — Tue, 27 Aug 2024 12:58:26 GMT

Can I just confirm, are you running the speed test wired or wireless please?

Thanks

Michelle

Re: Wifi.

Jojolilisw — Tue, 27 Aug 2024 13:00:39 GMT

Wireless.

Re: Wifi.

Anonymous — Tue, 27 Aug 2024 13:02:08 GMT

Ok, thanks. Would it be possible to run a wired speed test now so we can confirm if this is solely related to the wireless connection, as we can then offer further assistance?

Michelle

Re: Wifi.

Jojolilisw — Tue, 27 Aug 2024 13:46:13 GMT

Done one & speeds 19mbs on laptop

Re: Wifi.

Jojolilisw — Tue, 27 Aug 2024 13:53:38 GMT

Anyone?

Re: Wifi.

ferguson — Tue, 27 Aug 2024 13:56:20 GMT

Give them a chance @Jojolilisw, it is not real time support on here.

Re: Wifi.

Anonymous — Wed, 28 Aug 2024 06:06:52 GMT

Morning,

I'm sorry for the delay. Do you have an alternative router that you can test with to rule this out please?

Michelle