topic Re: Random Internet Dropouts in Fibre

Random Internet Dropouts

themountain — Wed, 21 Aug 2024 17:10:58 GMT

I've been working from home for the past 6 weeks, and I've started to notice random internet dropouts and it's starting to happen more frequently.

I've had 3 this week already.

I have contacted TalkTalk support yesterday regarding the issue, they reset my router which doesn't seem to have fixed the issue.

They also mentioned that they'd noticed I'd had 20+ devices connected which might cause this issue as the service I'm paying for doesn't support that many devices.

I question this, I don't see how the number of devices can cause the router itself to disconnect.

Log Entry on the Router:

VDSL connectivity is down port 1

Or is this a hardware limitation?

It's also worth noting that I've turned the routers Wi-Fi off and it's another access point that handles the Wi-Fi devices.

Re: Random Internet Dropouts

Divsec — Thu, 22 Aug 2024 05:47:02 GMT

Hi @themountain how are things when you use the router WiFi? Do you have devices which you can connect by ethernet, how do they get on?

Which router do you have?

Re: Random Internet Dropouts

Karl-TalkTalk — Thu, 22 Aug 2024 07:48:17 GMT

Hi themountain

I've pushed a later firmware to your router, can you retest and see if this is any better.

Thanks

Karl.

Re: Random Internet Dropouts

themountain — Thu, 22 Aug 2024 08:41:59 GMT

I haven't ever used the Wifi that is built into the hub, I switched that off on day 1 and use my own solution. Presently I have 3/4 devices (Pcs, Consoles etc.) connected via ethernet directly to the hub and about 18 or device wireless devices these all consist of firesticks, echoes and smart lights.

When the hub disconnects from the internet all of the devices no longer have internet access.

Re: Random Internet Dropouts

themountain — Thu, 22 Aug 2024 08:42:39 GMT

I'm out at the moment, but when I'm home I'll reboot the router and see what happens. How out of date was the firmware?

Re: Random Internet Dropouts

Karl-TalkTalk — Thu, 22 Aug 2024 08:45:59 GMT

Firmware was not out of date, but our teams are currently preparing a new firmware for deployment, so I've pushed this to your router.

Thanks

Karl.

Re: Random Internet Dropouts

Anonymous — Wed, 28 Aug 2024 08:38:49 GMT

Good morning,

How has your connection been since the firmware update?

Thanks

Michelle

Re: Random Internet Dropouts

themountain — Wed, 28 Aug 2024 09:14:47 GMT

It dropped twice yesterday, after the first drop I rebooted the router several hours later it dropped again. I've switched out the TalkTalk router with a different one to see if that makes a difference.

Re: Random Internet Dropouts

Anonymous — Wed, 28 Aug 2024 09:16:20 GMT

Hello,

Thanks for the update and I'm sorry to hear that. I'll re-check your connection stats first thing in the morning to see how your connection/stability looks now that the alternative router is connected and I will post an update back here.

Michelle

Re: Random Internet Dropouts

themountain — Wed, 28 Aug 2024 09:17:02 GMT

Okay, thank you.

Re: Random Internet Dropouts

Anonymous — Wed, 28 Aug 2024 09:18:14 GMT

No problem 🙂

Michelle

Re: Random Internet Dropouts

Anonymous — Thu, 29 Aug 2024 06:14:48 GMT

Good morning,

I've re-checked the connection stats now and the connection looks stable for the last 24hrs so far. How have you found the connection since connecting the alternative router?

Thanks

Michelle